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General Support

  • Lithium-Ion rechargeable batteries require routine maintenance and care in their use and handling to maintain the estimated battery life of about two to three years or 300 to 500 charge cycles. Follow the tips below to achieve the maximum battery life for your lithium-ion rechargeable battery!

    •  Review the charging time for your Jetson product in the manual, and be sure to not overcharge your battery! 
    • Routinely check the battery’s charge status - Lithium-Ion batteries continue to slowly discharge (self-discharge) when not in use or while in storage.
    •  If a battery is stored or otherwise unused for an extended period of time, be sure to complete the following battery maintenance checklist.
      • 1. Charge or discharge the battery to approximately 50% of capacity before storage.
      • 2. Charge the battery to approximately 50% of capacity at least once every six months.
      • 3. Remove the battery and store it separately from the product.
      • 4. Store the battery at temperatures between 5 °C and 20 °C (41 °F and 68 °F).
        • (Please note, higher temperatures above 20 °C or 68 °F reduce the battery storage life.)
  • This holiday season, shipping capacity for delivering packages is anticipated to be at an all-time high across the country. That’s why we are advising Jetson customers to order no later than December 6 to guarantee Christmas delivery.

    We really appreciate your understanding and patience. Thank you.

  • We offer spare parts for most Jetson products exclusively on ridejetson.com.

    Need assistance finding your product? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages. After hours? Come back again tomorrow!

  • Replacing your Jetson battery requires a high level of technical and electrical know-how. Customers can purchase replacement batteries here https://ridejetson.com/collections/parts.

    Need additional guidance or help to find a repair shop?
    You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
  • Jetson has you covered! We offer extended and accidental coverage for ALL of our devices under our Extend Plan. To learn more and view the terms, click here.

  • Jetson products are water-resistant, not waterproof. As with most electric vehicles, exposure to large amounts of water could result in damages not covered by warranty - be careful to keep your device safe from rain and water damage!

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Warranty Common Questions

  • Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least one year. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate.

  • Jetson offers support for all current models and can assist you in purchasing parts.

    You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.

    After hours? Come back again tomorrow!
  • The Jetson warranty covers internal manufacturer defects only and not physical damage. We offer replacement shells online, available in our Hoverboard Parts section.

    • Simply submit a warranty claim HERE and upload a copy of your receipt and a photo of the item, with a description of the issue.
    • Our support team will diagnose and troubleshoot your issue.
    • If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement
    • The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender
    • Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days
    • Return shipping will be covered on any repairs or replacements completed under the warranty.
    • If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs
  • In order to file a warranty claim, we will need a receipt or proof of purchase. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation.

  • All warranty replacements must be validated with proof of purchase. If you cannot locate your receipt, please contact the store directly.

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App Common Questions

  • Please reach out to us with your proof of purchase (to confirm you are the owner) and your device's MAC ID.

    You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.

    After hours? Come back again tomorrow!

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