How can we help you?

General Support

  • This holiday season, shipping capacity for delivering packages is anticipated to be at an all-time high across the country. That’s why we are advising Jetson customers to order no later than December 6 to guarantee Christmas delivery.

    We really appreciate your understanding and patience. Thank you.

  • We offer spare parts for most Jetson products exclusively on ridejetson.com.

    If you need assistance in choosing your item, please contact us at help@ridejetson.com or toll-free 1-888-976-9904

  • Most Jetson devices come equipped with an internal battery that may be replaced by our authorized repair center. Models with external batteries that can be replaced at home are available in our Spare Parts section for purchase. Please note that batteries are not covered in your one-year warranty. For assistance purchasing spare parts, please reach out to our support team at help@ridejetson.com.

  • Jetson has you covered! We offer extended and accidental coverage for ALL of our devices under our Extend Plan. To learn more and view the terms, click here.

  • Jetson products are water-resistant, not waterproof. As with most electric vehicles, exposure to large amounts of water could result in damages not covered by warranty - be careful to keep your device safe from rain and water damage!

  • All warranty claims must be validated with proof of purchase. If you cannot locate your receipt, please contact the store or gift giver directly or click the following link to file an Out of Warranty claim:

    https://www.jetsoncare.com/oow.aspx

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Warranty Common Questions

  • Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least one year. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate.

  • Jetson offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at help@ridejetson.com or toll free at 1-888-976-9904

  • The Jetson warranty covers internal manufacturer defects only and not physical damage. We offer replacement shells online, available in our Hoverboard Parts section.

    • Simply submit a warranty claim HERE and upload a copy of your receipt and a photo of the item, with a description of the issue.
    • Our support team will diagnose and troubleshoot your issue.
    • If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement
    • The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender
    • Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days
    • Return shipping will be covered on any repairs or replacements completed under the warranty.
    • If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs
  • We offer spare parts for most Jetson products exclusively on ridejetson.com.

    If you need assistance in choosing your item, please contact us at help@ridejetson.com or toll-free 1-888-976-9904

  • In order to file a warranty claim, we will need a receipt or proof of purchase. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation.

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App Common Questions

  • Please reach out to us at help@ridejetson.com with your proof of purchase (to confirm you are the owner), and your device mac id and we will provide a secure password hint.

    You can locate your device mac id by accessing the ridejetson app from your mobile device. Next click the Bluetooth icon in the top, left corner. The mac id is a 12 digit code, separated by colons (00:00:a0:0d:b0:00).

    Here is a short video showing how to locate your mac id https://drive.google.com/open?id=1ZiVVSASvwzKqKiN5f7oOG9ZuTd-L69wN

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