Adding additional product protection is a smart move.
All new Jetson products come with a warranty that covers any defects and malfunctions that might arise unexpectedly when the product is used properly and in accordance with its user manual. (No additional purchase is required; it's included!) Dependent on the product, that warranty coverage will be anywhere from 90 days to 1 year from the date of purchase, and approved claims during that period will be met with a free replacement.
You won't want to stop adventuring on your Jetson any time soon, though—so it's a good idea to be proactive and purchase additional protection for it. You can extend the timeframe of coverage—and also get coverage in case of accidental damage—by purchasing Extend Product Protection through our partner, Extend.
It's easy to do: Extend Product Protection can be purchased on RideJetson.com at the same time you purchase your product.
What you'll get
Extend Product Protection begins right away. Here's what you'll get:
1. Accidental Damage Protection
Buying Extend Product Protection—for any length of time, and for any Jetson —gives you Accidental Damage Protection for the duration of the plan. That means you'll be covered against "uh-ohs"—things like damage from drops or impact, plus rips, stains, and more—starting on Day 1 of product ownership. Should an "uh-oh" happen, approved claims result in a replacement part or a replacement product.
Note: Accidental Damage Protection was incorporated into Extend's coverage beginning May 2023; Extended warranty packages purchased for Jetson products prior to May 2023 do not include Accidental Damage Protection.
2. Extended Warranty Protection, too.
Our included warranty coverage—against defects and malfunctions related only to manufacturing—ranges in duration from 90 days to 1 year, depending on the product. Upon purchase, you can choose the length of your Extend Product Protection plan.
That plan begins at purchase, and runs concurrently with the included warranty. If you buy a 3-year plan for a product with an included 1-year warranty, you're buying 2 extra years of coverage - both accidental, and against defects and malfunctions related to manufacturing.
To find out the length of included warrant coverage for a product, look in the specs chart at the bottom of the product's page on our website. (You can use the search function to find your product by name, or browse our product categories using the pull-down menus until you land on your model.)
Filing and processing claims
If a product defect or malfunction related to manufacturing arises while your product is still covered under our included manufacturer's warranty—regardless of whether or not you've purchased Extend Product Protection: Reach out directly to us. Should all warranty conditions be met, you will receive a replacement part or replacement product, depending on claim details.
If a product defect or malfunction related to manufacturing arises after our manufacturer's warranty has expired but when the Extend Product Protection that you've purchased is still in effect: File claims directly through Extend. Approved claims will result in the delivery of a gift card that can be used to purchase a replacement on RideJetson.com.
If you have purchased Extend Product Protection and you experience accidental damage (those "uh-oh moments) at any point during your plan:File claims directly through Extend. Approved claims will result in the delivery of a gift card that can be used to purchase a replacement on RideJetson.com.
Answers to frequently asked questions
- You cannot add additional years to an already purchased plan. You’ll have to decide up front how many years of coverage you want to lock in. Once you purchase the Extend Product Protection, it can’t be renewed or extended again.
- Not everything is eligible for an Extend plan. Remanufactured products, parts and accessories, and Triple Eight products that are purchased on RideJetson.com are not eligible for Extend Product Protection.
- Plans can be canceled within 60 days of purchase. You can cancel within 60 days of purchase for a full refund, less any paid claims (if any). After that, Extend may refund you a prorated refund less any paid claims (if any).
- Plans are transferrable to the gift recipient if your Jetson was purchased as a gift. However, Extend Product Protection is not transferrable to other Jetson products OR to any replacement product that you might receive through an approved claim.
Questions? Extend's help center has lots of answers, and their Customer Care Team can be reached at (877) 248-7707. We're also here to help.