Jetson issued a recall for certain 42-volt Rogue Self-Balancing Scooters (hoverboards) due to a potential fire hazard involving their lithium-ion battery packs.
If you own a Jetson Rogue, this guide will help you identify whether your hoverboard is affected, understand the safety precautions, and find the official recall reporting form.
Things you need to know
- Recall date: March 30, 2023.
- Affected product: 42-volt Jetson Rogue Self-Balancing Scooter.
- Manufacturing period: 2018–2019.
- Reason for recall: The lithium-ion battery pack can overheat, creating a fire hazard.
- Safety action: Immediately stop using and charging an affected Rogue.
Do not ride or charge a recalled Rogue. The recalled battery packs can overheat and pose a serious fire hazard.
How to identify a recalled Jetson Rogue
The recalled Rogue has two wheels with light-up hubcaps and a black riding platform. It was sold in black, blue, red, pink, and purple.
You can identify an affected unit by checking the information label underneath the hoverboard and the charging port next to the power button.
- Locate the product label. With the hoverboard powered off and disconnected from its charger, look underneath the unit for the product information label. The recalled version has a UL certification label and serial number on the bottom.
-
Check for a barcode.
Look at the label next to the serial
number.
- No barcode: This is an identifying characteristic of the recalled Rogue.
- Barcode present: Units with a barcode next to the serial number are not included in this recall.
-
Inspect the charging port.
Locate the charging port and power
button on the hoverboard. Do not
connect a charger while inspecting.
- Recalled unit: The charging port has three pins and is located to the left of the power button.
- Non-recalled unit: The charging port has one pin and is located to the right of the power button.
- Compare your findings. Use the identification table below to determine whether your Rogue matches the recalled version.
Recalled vs. non-recalled Rogue
| Identification | Recalled Rogue | Non-recalled Rogue |
|---|---|---|
| Barcode | No barcode next to the serial number | Barcode next to the serial number |
| Charging port | 3 pins | 1 pin |
| Charging port location | Left of the power button | Right of the power button |
Example of a recalled Rogue's product label:
The example above shows the underside label of a recalled Rogue. The label identifies the Rogue model and displays the serial number without an adjacent barcode.
If your product identification details are missing, damaged, or unclear, do not assume your Rogue is safe to use. Keep it powered off and do not charge it until its recall status is confirmed.
What to do if your Rogue is recalled
If your Rogue matches the recalled product identification, take the following safety precautions:
- Stop using the hoverboard. Do not ride the recalled Rogue.
- Stop charging the hoverboard. Do not reconnect it to a charger.
- Keep the product information available. Record the serial number and retain any relevant purchase information for reference.
- Follow safe disposal procedures. Contact your local municipal recycling center for instructions on disposing of a recalled product containing a lithium-ion battery.
Do not place the recalled hoverboard or its lithium-ion battery in household trash, regular recycling, or battery collection boxes at retail or home improvement stores. Follow local battery disposal requirements.
How to complete the Rogue recall report
Jetson's official Rogue Recall page includes a reporting form for affected units.
Before opening the form, prepare the following information:
- Product color: Select the color of your Rogue.
- Product serial number: Enter the serial number found on the underside label.
- Date of purchase: Provide the date, if known.
- Place of purchase: Provide the retailer or purchase location, if known.
- Images: Follow the form's instructions for any requested photographs.
- Contact information: Provide your name, email address, and mailing address in the appropriate fields.
The product color and serial number fields are required. The form also marks required contact information fields with an asterisk (*).
Once you have your information ready, use the link below to open the official form:
Complete the Jetson Rogue Recall Report
Fill in the required fields, review your information for accuracy, and select Submit. The form displays a confirmation message after a successful submission.
The U.S. Consumer Product Safety Commission currently states that the recall remedy is no longer available. Submitting the form does not guarantee a refund or replacement.
Frequently asked questions
Is every Jetson Rogue recalled?
No. The recall applies to the affected 42-volt Rogue units. Check the barcode and charging-port configuration to identify whether your hoverboard is included.
My Rogue has a barcode next to the serial number. Is it recalled?
No. According to the official recall identification criteria, Rogue units with a barcode next to the serial number are not included in this recall.
My Rogue has a three-pin charging port. What should I do?
A three-pin charging port located to the left of the power button is an identifying characteristic of the recalled Rogue. Stop using and charging the unit, and follow the recall safety instructions.
Can I continue riding my recalled Rogue if it works normally?
No. Even if the hoverboard appears to operate normally, an affected unit should not be ridden or charged because of the fire hazard.
Can I throw my recalled Rogue in the trash?
No. The lithium-ion battery requires special disposal procedures. Contact your municipal recycling center for guidance on handling recalled lithium-ion batteries.
Can I still receive a refund?
The current U.S. Consumer Product Safety Commission notice states that the recall remedy is no longer available. Customers should not assume a refund or replacement will be provided.
Final safety reminder
If you own an affected 42-volt Jetson Rogue, stop using and charging it immediately. Follow the recall identification and safe disposal instructions, and do not donate or resell the recalled hoverboard.