Answers

FAQs

• How to ride an e-scooter

  When the ride feels exhilarating and easy-going all at the same time, you know you’ve hit the e-scootering sweet spot. Here are our top tips on how to ace electric scooter riding.
  
  

  How to stand

  Having the right stance will help with balance and stability when you turn, speed up, slow down, or encounter rough terrain. Place on foot at front of the scooter deck with the toes pointing straight forward and put the other foot behind it--turned outwards at about a 70- to 90-degree angle.

   

  How to get started

  Jetson electric scooters have as their accelerator mechanism either a thumb throttle, which you push down with your right thumb, or a twist throttle, which you rotate with your right hand. To avoid a sudden burst of speed, always apply gradual and gentle pressure to the throttle.

  Here’s the scoop on which Jetson models have which kind of accelerator:

  • Twist throttle – Globe and Tempo
  • Thumb throttle – Bio, Canyon, Echo, Element, Element Pro, Eris, Glow, Highlight, Knight, Omega, Ora Pro, Quest, Racer, and the Disney Buzz, Frozen II, Frozen II Folding, and Toy Story 4 e-scooters

  Engaging the accelerator is enough to get started on most of our e-scooters, with the exception of these, which require some manual motion-activation to start. What that means: Before engaging the accelerator, you have to propel the scooter forward by making a few consecutive pushes off the ground first—similar to how you'd ride a kick scooter.

  These are some of the Jetson e-scooter models that require a motion-activated start:

  • 1 – 3 foot kicks - Canyon, Eris, and Knight
  • 5 - 8 foot kicks - Bio, Echo, Quest, and Tempo

  Important: Always raise the kickstand before starting your ride.
  
  

  How to move

  Functionality is the same for both the thumb throttle and the twist throttle: the more you engage it, the more the motor will kick in.

  To maintain speed when traveling on long, flat stretches, hold the accelerator at a steady position.

  If your scooter has multiple speed modes and/or cruise control, make use of them to maximize the riding experience.

  To turn, rotate the handle left or right—and the scooter will veer accordingly. The larger the rotation, the sharper the turn. Be sure to adjust your body weight to maintain balance while turning.

  
  How to brake

  To decelerate gently, you can just ease up on the accelerator. But for a quicker slow-down or stop, use the brake(s).

  Jetson e-scooters have three types of brakes: handbrakes and e-brakes, which are located on the left side of the handlebar, and foot brakes, which are located above the rear wheel as part of the wheel fender. For all types, engage the brake gently to slow down and apply more pressure to come to a complete stop.

  Here’s a breakdown of which brakes are on which Jetson e-scooters:

  • Handbrake only - Canyon, Eris, Globe, Knight, and Quest
  • E-brake only - Disney Frozen II Folding and Ora Pro
  • Only a rear foot brake - Echo, Tempo, and the Disney Buzz, Frozen II, and Toy Story 4 scooters
  • Both a handbrake and a rear foot brake - Racer
  • Both an e-brake and a rear foot brake - Bio, Element, Element Pro, Glow, Highline, and Omega

  To use a handbrake, squeeze the lever with the top four fingers or your hand.

  To use an e-brake, push down on it with your left thumb.

  To use a footbrake, raise the back foot off the deck and use it to apply downward pressure on the brake. Important: If your e-scooter does not have a dedicated rear foot brake, do not press down on the rear fender or you risk breaking the fender.
  
  

  For more e-scooter know-how, check out our other support articles, which include tips on where to ride, how to charge your scooter correctly, how to fold your e-scooter for storage and transport, and what an error code on your scooter's LCD display might mean.

• How to fold and unfold my kick scooter

  Once they catch on to the joy of scootering, kids want to bring their scooters anywhere and everywhere. That’s why we make so many of our kick scooters foldable: So they can easily be stashed into school cubbies, carried onto subway trains, and packed into the truck of a car alongside suitcases and souvenirs.

  Read on for more info on which Jetson kick scooters can be folded—and how to do it.
  
  

  Category A: “Collar” folding mechanisms

  The following Jetson kick-scooter have collars wrapped around the base of the handlebar stem. Depending on the model, that collar needs to either be pushed upward on the stem of the scooter or pushed downward in order to “unlock” the folding mechanism. These Jetsons have collar folding mechanisms:

  • Jupiter Mini and the Disney Cars, Grogu, and Princess scooters – Scooter is marked with an arrow indicating if the collar mechanism needs to be moved up or down.
  • Twin – Pull the collar up.
  • Spot –First, lift the seat up so that it folds into the handlebar stem. Then spin the seat around the stem so that it’s on the front of the scooter. Then continue the folding process as detailed above, pulling the collar upwards to get started.

  To fold: “Unlock” the folding mechanism by raising/lowering the collar, then use the other hand to gently lower the handlebar down towards the rear of the scooter deck. Release the collar and bring the handlebar down fully, until it “clicks” into the folded position.

  To unfold: Raise or lower the collar on the handlebar stem, then gently lift the handlebars away from the deck and into riding position until it “clicks” into place.

  
  Category B: Button-controlled folding

  The Saturn has a button on the underside of the deck, just below the handlebar stem.

  To fold: While pushing the button, begin to lower the handlebar down towards the rear of the scooter deck. Release the button and continue lowering until the scooter “locks” into the folded position.

  To unfold: Press the button and raise the handlebar back into riding position until it “clicks” into place.
  
  

  Category C: Release levers

  These scooters have folding release levers at the base of the handlebar stem—just above the deck. The lever is locked into place (for safety while riding) with a latch and loosening knob.

  • Frozen 2
  • Helio X
  • Helix (does it click into folded?)
  • Hex (Same for all)
  • Juno
  • Jupiter and Jupiter Jumbo
  • Leo
  • Mars
  • Orbit
  • Spiderman
  • Triton (Note: On this model, the release lever is located on the front side of the stem.)

  To fold: Open the side latch and twist the knob to loosen. Pull up on the release lever and gently lower the handlebar down towards the deck until the handlebar “clicks” into the folded position.

  To unfold: With the latch already unlocked and the knob loosened, pull up on the release lever and gently raise the handlebar upwards and into riding position until it “clicks” into place. Tighten the knob and close the latch. (Important: Do not overtighten the knob. Overtightening the knob can restrict the latch from opening and closing easily.)
  
  

  Category D: Removable stems

  Some models cannot fold, but they do have stems that can be removed to make them easier to store. To remove the stem, press the stem release button and simultaneously lift the stem out of the scooter base. Here are the Jetsons with removable stems and the location of each one’s stem release button.

  • Gleam– Front side of the scooter at the base of the stem
  • Lumi – On the stem above the deck
  • Mist – On the underside of the deck at the base of the stem
• How to ride a JetKart

  Why ride a Jetson JetKart? One good reason: These things are seriously fun.

  After you get yours properly set up and familiarize yourself with functionality, let us teach you the art of JetKart-ing. This is a lesson you’ll definitely want to pay attention to.

   

  Getting on

  1. Make sure the hoverboard is powered off before you try to climb onto the kart—otherwise the pressure you put on the hoverboard while settling in will send your JetKart flying.
  2. Carefully take a seat and place your feet on the footrest—one foot on each side of the frame.
  3. Check that the hoverboard is level. If necessary, reach back and rotate the hoverboard footpads so that they are both aligned and parallel to the ground.
  4. Take note of the handle height: This is your JetKart in a “neutral” position, which is a good reference point to have.
  5. If riding the Condor: Buckle and adjust the seatbelt so that it is secure over your lap.
  6. Reach down and power on your hoverboard.
  7. If riding the Alpha L. or Force: Quick-press the hoverboard power button after it is turned on to change your JetKart’s lighting mode to one that feels right for the ride. For the Force: Double-press the hoverboard power button to set your kart’s lights in motion-activation mode.
  8. Make moves. (Keep reading!)
     
     

  Making moves

  On the Alpha L., Force, Impulse, JetKart, and JetKart 2.0:

  • To go forward, simultaneously and evenly push down on both handles. The more you push down, the faster you will go.
  • To go backwards, simultaneously and evenly pull up on both handles. The more you pull up the handles, the faster you will go.
  • To turn right, push down on the left handle while pulling up on the right handle.
  • To turn left, push down on the right handle while pulling up on the left handle.
  • To slow down, gradually return the handles to the neutral position.
  • To stop, pull up on the handles briefly and then return them to the neutral position, taking care not to push them down, which will exert forward movement.

  On the Condor:

  • To go forward, push down on the accelerator pedal with your right foot.
  • To boost speed, push down on the handle while moving forward.
  • To go backwards, pull the handle upwards. Hold it up while you ride in reverse. Release it to the neutral position when you would like to switch back to forward movement.
  • To turn, rotate the steering wheel left or right.
  • To slow down or stop, push down on the brake pedal with your left foot.

  Important: Always power off the hoverboard before unbuckling and getting off a JetKart.
  
  

  How to hoverboard

  If you’ve got a JetKart or one of our combo units, that also means you’ve got a hoverboard, too. (Cool, right?) Check out these tips on how and where to take your hoverboard for a spin all on its own.

  While we’re at it, these articles are helpful for hoverboard ownership, too:

  • How to handle hoverboard beeping
  • What your hoverboard’s indicator lights mean
  • Why and how to recalibrate your hoverboard
  • Charging your hoverboard
  • Using different speed modes on your hoverboard
• How to attach my JetKart to my hoverboard

  You’ll pique everyone’s attention when you zip around on your Jetson JetKart. The ride is swiftest and most worthy of showing off when the kart is perfectly positioned on the hoverboard.

   

  Understanding how it works

  To understand proper positioning, it helps to understand how the kart and the board function together. The footpads on the hoverboard have sensors underneath them that sense shifts in pressure and effect movement of the hoverboard accordingly. When you’re standing on the hoverboard and riding it all on its own, those changes in pressure come from your feet—but when the hoverboard is connected to JetKart, those changes come from movements of the brackets at the bottom of the JetKart handles. Pushing or pulling the handles changes the pressure on the footpads—and, propelled by the hoverboard, your kart takes off.

  With that in mind, always pair your kart with the right hoverboard: Our JetKart and JetKart 2.0 have adjustable brackets that make them compatible with all Jetson hoverboards. However, our combo units come with a kart and board that were specifically made to match—so if you’ve got the Jetson Alpha, Condor, Force, or Impulse, always use the included hoverboard.

   

  Attaching your kart to the board

  Here’s how to get the kart’s handle brackets properly positioned on the hoverboard sensors:

  1. Prep your hoverboard. Make sure your hoverboard is fully charged and properly calibrated. Then, power it off.
     
     
  2. Position the kart on the hoverboard. You will want your hoverboard’s power button to be easily accessible once it’s underneath the kart, so make sure that the side with that button will be facing outwards from the back of the kart.
     
     Then, lift the back/seat section of the kart frame onto the hoverboard and rest it on the hoverboard so that each bracket at the base of the kart handles is resting on one hoverboard footpad.
     
     
  3. For JetKart and JetKart 2.0 only: If necessary, re-size kart brackets to fit the hoverboard. According to the instructions in your model’s user manual, loosen the hardware on top of each bracket.
     
     Then, condense or extend the brackets as necessary to fit the width of the hoverboard, so that the front and back the brackets are hugging the front and back edges of the hoverboard.
     
     Retighten the hardware on the top of the bracket to secure it.
     
     
  4. Strap the kart onto the hoverboard.
     
     With the brackets resting on the hoverboard, feed a Velcro strap through the front slot on each bracket. Fold the ends of each strap over the slot and “lock” the strap using the Velcro fastening.
     
     Wrap the straps under the hoverboard and feed them through the slots in the back of each JetKart bracket.
     
     Pull both straps tight, fold the end of the strap down, and “lock” the strap using the Velcro fastening.
     
     Check that the kart is secured on the hoverboard.
     
     
  5. For Alpha and Force only: Connect the kart to the hoverboard’s battery.
     
     Because the karts that are part of our Jetson Alpha and Jetson Force combo units have (awesome) light-up features, they require an electrical connection to be made with the hoverboard so that the lights can draw power from the hoverboard’s battery.
     
     To connect the kart to the power source, plug the cord coming from the rear of the JetKart seat into the charging port of the hoverboard.
     
     
  6. Helmet on. Power on. Ride on!
• How to change the height of the handlebar on my kick scooter

  Young riders never stop going—and many never seem to stop growing. Make sure they’re always scooting safely by riding with their handlebar at a height that allows them to get a good grip.

  A position that’s suitable—and scoot-able—is one in which the handlebar falls somewhere between their waistline and chin when they are standing on the scooter deck. Then, it’s all about preference: Within that range, any handlebar height that allows the rider to feel comfortable and in control is the best one for getting around.

  With the exception of the Flex, all Jetson kick scooters have a handlebar that’s adjustable in height. To change heights, follow these steps:

   

  Step one: Unlock the fastener

  Adjustable Jetson kick scooters have a fastener at the adjustment point that locks and secures the handlebar in place. In order to free up the handlebar for adjustment, that fastener needs to be unlocked, or opened. Depending on the model, that fastener will be one of two types:

  1. A stem clamp
     
     This kind of clamp is a metal ring around the handlebar stem at the adjustment point; it has both a lever and knob.
     
     To loosen the clamp’s hold on the handlebar stem, pull the lever away from the stem and into the “open”/“unlocked” position. If necessary, rotate the knob to widen the clamp opening more.
     
     Jetson kick scooters with a stem clamp:
     
     Disney Cars, Grogu, and Princess
     Helix
     Hex
     Juno
     Jupiter, Jupiter Jumbo, and Jupiter Mini
     Leo
     Mars
     Orbit
     Pixel
     Saturn
     Solo
     Twin
     
     
  2. A twist lock
     
     This kind of lock has a plastic collar around the handlebar stem at the adjustment point.
     
     To “open”/”unlock” the collar, twist the collar counter-clockwise.
     
     Jetson kick scooters with a twist lock include the:
     
     Gleam
     Lumi
     Mist
     Spot

   

  Step two: Change the handlebar height

  Next, locate the stem pin—a small button-like mechanism that “pops” into place—and the stem-pin holes, each of which designates a handlebar height option. (Note for owners of the Spot: To access the pin, raise the tube at the base of the handlebar stem.)

  To move the pin to a new hole and set the handlebar at a new height, push the pin in and simultaneously raise or lower the handlebar. Continue until the pin “pops” out of a different hole.

   

  Step three: Lock the fastener

  To secure the handlebar in at its new position, you’ll need to lock the fastener.

  1. Stem clamp models - Close the lever and, if necessary, twist the knob to tighten the clamp further. (Be careful not to over-do it! Twisting the knob too tight can prevent the lever from opening and closing easily.)
  2. Twist lock models - Rotate the collar clockwise until it is tight around the stem.

  Important: Don’t forget this step! The stem pin is not enough to secure the handlebar at its desired height. For safety and handlebar security, the fastener (clamp or twist lock) must also be tight around the stem.

   

  Step four: Ride!

  Make every ride the best one yet. Check out our tips on how to ride, where to ride, and how to rock your scooter’s lights.

• Using the lights on my e-bike

  The road ahead always looks bright when your e-bike has a headlight. With the exception of the J5, all Jetson electric bike models do. Read on to learn how to get your beam on.

   

  Independent lighting control

  The following Jetson e-bike models have simple, quick-push lighting control:

  • Axle – There is a dedicated button on the handlebar that activates both the headlight and taillight together. Quick-press the button to turn both lights on or off.
  • Bolt – A flip switch on the handlebar controls both the headlight and taillight. Push the switch up to turn the lights on, and push it down to turn them off.
  • LX10 - Quick-press the headlight button to turn the headlight on or off; this bike only has a light up front.
    
    

  Integrated lighting control

  Some of our e-bikes have more complex electronic interfaces. To keep their handlebars ergonomic and all controls easy to reach, some buttons are multipurpose. Here’s how to access lighting control on these models.

  • Bolt Pro and Bolt Up – Both cruise control and the headlight are controlled by the button on the right side of the handlebar. When quick-pressed, it activates cruise control; to turn on or off the headlight, hold it down, instead, for 4 full seconds.
    
    Both the Bolt Pro and the Bolt Up also come with an attachable rear light, which you can fasten to the bike by wrapping it around the seat post. This rear light, which does not connect to the bike’s power system, has its own battery and power button. Quick-press that button to turn the light on; it will illuminate in a fast-flashing pattern. A second press of the button changes it to a slower flashing mode; a third press changes it to steady illumination; and a fourth press turns the light off.
    
    
  • Adventure, Metro, Journey, and J8 – The “+” button next to the LCD display changes the bike to a higher pedal assist mode—but it is your headlight headquarters: Hold it down for 3 to 5 seconds to turn the headlight (and, for the Journey, also the taillight) on or off.
    
    Like the Bolt Pro and Bolt Up, the Adventure also has an attachable rear light that is not connected to the bike’s main power system and has its own built-in battery. There is a small power button on this light which, when quick-pressed, turns the rear light on or off.
• How to fold and unfold my e-scooter

  Jetson’s foldable electric scooters streamline both the “going” and the stowing. With handlebars that can be laid down and locked onto the scooter deck, these scooters can easily be carted into class; stashed out of the way in a studio apartment; lifted into the trunk of a car; or carried onto the cross-town bus.

  Depending on which e-scooter model you have, folding functionality centers around either a push lever or a locking clasp. Read on for more.

   

  Foldable Jetson e-scooters with push levers and “click in place” locking mechanism

  This type of folding mechanism is a lever at or near the base of the handlebar stem. That lever, which extends out diagonally from the frame just in front of where you place your front foot on the deck, connects to an internal folding mechanism that gets released—or “unlocked”—when the lever is pushed.

  To fold or unfold these scooters, first press the lever down towards the deck. While the lever is down, gently raise the handlebar into riding position (to unfold the scooter) or lower it down towards the deck (to fold the scooter) until you hear a “click”—indicating that it has locked into place.

  Jetson electric scooter models that have push-lever folding functionality and a “click in place” locking mechanism include the:

  • Bio
  • Disney Frozen II Kids Folding Electric Scooter
  • Glow
  • Highline
  • Omega

   

  Foldable Jetson e-scooters with locking clasps and a hook lock

  Instead of an internal mechanism, these types of folding scooters have an external clasp at the area where the handlebar hinges to fold. That clasp, when closed, secures the stem in the upright position and keeps it steady while you roll.

  To fold the scooter, open—or unlock—the clasp. That frees up the stem area above the hinge point for movement. Gently pivot the handlebar all the way down towards the scooter deck

  Next, locate the hook near the handlebar and clip it into the catch point near the rear wheel. This locks the scooter in the folded, compact position so that it can be picked up by the handlebar stem and transported securely

  A few variations on locking-clasp foldability:

  1. Some models have a small release button or tab that must be pressed in order for the clasp to open. 
  2. Some models have a locking ring that rotate around the handlebar stem to secure the clasp in place. Before opening the clasp, just rotate the tab on the ring away from the clasp.

  Jetson electric scooter models that have push-lever folding functionality and a hook lock include the:

  • Canyon
  • Element and Element Pro
  • Eris (locking ring on clasp)
  • Knight (locking ring on clasp)
  • Ora Pro (release tab on clasp)
  • Quest (locking ring on clasp)
  • Racer (release tab on clasp)
  • and the Globe, which can compact even further: Each side of the handlebar can tuck in towards the stem when collars at those hinge points are moved off of the hinges. (Note: The Globe does not have a hook lock to secure it in the folded position.)

  Jetson e-scooters that do not fold

  A few of our models keep it simple with only one position: that in which you ride. Those models, which do not have folding functionality, include our:

  • Disney Buzz, Frozen II, and Toy Story 4 Electric Scooters
  • Echo
  • E-Kick
  • Neo
  • Tempo
• Using my Canyon E-Scooter

  With power and presence, the Canyon Electric Scooter commands control of the road—but thanks to its sweet suspension system and super-wide deck, it’s also a cool and comfortable ride. Here’s a helpful guide on how to get your best Canyon groove on.

   

  Prep for the ride

  In ideal conditions, the Canyon can transport you up to 22 miles before needing a charge—and hit over 15 miles per hour on long, steady stretches. Here’s how to get the best speed and distance.

  • Plot your route – The Canyon’s 500-watt motor and wide wheels can handle all kinds of expeditions with aplomb, but you’ll get the most out of every battery charge when you ride on flat stretches of road. Scout out e-scootering spots that are smooth, safe—and (why not?) spectacularly scenic.
    
    
  • Power your ride – It can take up to 6 hours to fully charge the Canyon, so be sure to plan ahead. A healthy battery holds more charge, so take good care of your Canyon’s by following our guidelines for charging and battery care best practices.
    
    You’ll be able to tell how much charge your battery has left at any point by looking at the top of the LCD display screen when the scooter is powered on. The amount of bars displayed across the top will indicate what percentage your battery charge is at:
    
    4 bars: 76% to 100% charged
    3 bars: 51% to 75% charged
    2 bars: 26% to 50% charged
    1 bar: Less than 25% (Charge your Canyon now!)
    
    
  • Pace yourself – Before you set off, be sure to set your scooter in the most appropriate speed mode so that you stay within a safe pace for wherever you’re traveling. Pre-programmed speed modes
    
    Speed Mode 1: Ride up to 3 mph
    Speed Mode 2: Ride up to 10 mph
    Speed Mode 3: Ride up to 15.5 mph
    
    To toggle amongst the three options, quick-press the light button; your LCD screen will display a 1, 2, or 3, to indicate which mode is currently set.
    
    Keep the Canyon at Speed Mode 3 for those times when you want to travel far and fast, but switch to another when you will be riding in dense areas or where there are marked speed limits.

  Move smoothly

  Get to know the subtleties of the Canyon’s speed control features, and you’ll ride every inch of the road just right.

  • Using the thumb throttle – The thumb throttle on the right side of your handlebar is your power control center: The more you press down on the throttle, the more the motor will activate. On flat or downhill surfaces, exerting more pressure on the throttle will lead to awesome acceleration; and on rougher ground or an uphill incline, that extra pressure will give your Canyon the oomph it needs to tackle that terrain.
    
    When you ease up on the throttle, you can achieve a smooth slow-down without having to brake—and glide to a gentle, gorgeous stop.
    
    
  • Using the handbrake – The Canyon’s handbrake is sensitive, which gives you lots of control on how you come to a stop. Squeeze gently for a soft slow-down, and harder when you need to come to a sharper stop.
    
    To alert others to your decrease in speed, the rear brake light above the back wheel will illuminate every time you engage the brake.

  Make the most of it

  Here’s what else you can do with your Canyon

  • Fold and carry - You can make your Canyon compact and carriable by folding its handlebar down. Here’s how:
    
    1) Locate the locking lever at the base of the handlebar stem.
    2) Push the mini-tab on that lever upwards, and then pull the lever open.
    3) Pivot the handlebar down towards the deck of the scooter.
    4) When the handlebar is all the way down, pull the clip hook at the rear of the scooter deck onto the hook on the stem below the handlebar. This locks the handlebar into the folding position so that you can carry it by the stem.
    
    To unfold, just reverse these steps.
    
    
  • Light your way – Hold down the light button for two to three seconds to turn the front headlight on or off.
    
    
  • Charge your phone – When your scooter is powered on, you charge your phone in the USB plug on the handlebar. For safety, do not let the phone dangle from its charging cord or hold it in your hand while you ride! Instead, tuck the phone into a pocket or waist pack.
    
    
  • Ring the bell – Alert passers-by of your approach by ringing the bell on the left side of the handlebar.
    
    
  • Track your trip – Holding down the power button for two-seconds turns the Canyon on and off—but that same button also allows you toggle between two tracked travel distances. With the Canyon turned on, quick-press the power button to switch the LCD display between these two different measurements:
    
    ODO: Indicates total distance traveled on the Canyon
    TRIP: Indicates distance traveled only during this ride. (The TRIP measurement will reset every time the Canyon powers off.)
    
    
  • Prop it up – While charging, taking a pit stop, or putting the Canyon away for the night, you can lower the kickstand and prop the scooter upright. (Be sure to raise the kickstand back up before you get back on to ride.)

  Check out the Canyon’s user manual for more helpful info and, as always, chat with us if you ever need assistance with your e-scooter.

• Using my Axle Electric Bike

  The Jetson Axle 12” Electric Bike may be compact—but it always captures attention. We hope we capture yours with this rundown of Axle features and functionality.

   

  Ways to ride

  There are three different ways to rock this stylish ride.

  1. Just pedaling - To ride the Axle as you would a traditional bicycle, simply get on and go without turning the power on. The only thing that will propel you forward is your pedaling power.
     
     
  2. Using Pedal Assist – When you pedal with the Axle powered on, the motor will kick in automatically to help reduce the amount of pedaling you have to do. What that means: more distance with less effort.
     
     The motor will read your movements and provide an amount of power that’s proportional to the pace you’re working towards. If you’re pedaling quickly and aiming for a high speed, the motor will provide larger boosts; if you’re pedaling slowly—for “take it easy” cruising—the motor will provide smaller boosts.
     
     
  3. With throttle power – When your legs need a break, just keep them rested on the pedals and use your right hand to rotate the twist throttle towards you; the motor will activate and drive the bike forward. In terms of pace control and acceleration, keep in mind that the more you rotate the throttle—the more power the motor will deliver to your wheels.
     
     

  Standing and storing

  The Axle has a built in kickstand, which you can use to prop the bike up while you make a pit stop or put it away for the night.

  To stow the Axle away in smaller spaces or stick it in your car to take it to a special riding spot, you can make more compact by folding the handlebar down and out of the way. To fold, first open the lever on quick stem release at the base of the handlebar stem, then, gently guide the handlebar down. When you’re ready to hop on for a ride, just raise that handlebar back up and into the upright position, then lock it into place by closing the lever on the quick stem release.
  
  

  Sight and sounds

  To increase your visibility in public spaces, the Axle has both front and rear reflectors. Make sure those are facing outward from the bike at all times.

  So that others can see you better—and you can see what’s ahead—there’s also a headlight and taillight. To turn them on or off, quick-press the lighting control button on the right side of the handlebar.

  To alert pedestrians or other riders that you’re oncoming, use your left-hand thumb to ring the bell on the handlebar.

   

  Care and charging

  Take good care of your Axle, and it will take you on pretty awesome adventures. That includes implanting best-practice battery care and charging your e-bike the right way. Charging the Axle can take up to four hours, so be sure to plan ahead; when it’s done charging, the light on the charger will switch from red to green—at which point you should unplug it.

  You can keep tabs on when your Axle needs to be charged by looking towards the battery indicator lights on the right side of the handlebar. The number of lights illuminated will tell you how full the battery is:

  • 4 lights: 76% to 100% charged
  • 3 lights: 51% to 75% charged
  • 2 lights: 26% to 50% charged
  • 1 light: Less than 25% charged (Charge your Axle now!)

  Always make sure your Axle’s tires are inflated to a pressure of 35 to 40 PSI (pounds per square inch), which will help maximize riding range and keep the roll smooth. If riding conditions are smooth, the battery is in good health, and the bike is well maintained, you can achieve up to 30 miles per battery charge when using Pedal Assist and 15 miles with throttle/all-motor riding.

  The Axle’s user manual is always available online—and we’re always here to help. Just reach out when you need us.

• Using my Bolt Up Electric Bike

  An outing on the Bolt Up 14” Electric Bike is always an instant mood booster. This Jetson is nimble, swift, easy to maneuver—and a whole lot of fun. We’re here to help you ace Bolt Up ownership with this helpful guide.

   

  Ride smoothly

  Always keep your feet on the foot pegs—and your eyes on the road. Follow these tips for smooth rolling.

  • Accelerate with ease – It’s all about the twist throttle on this pedal-free powerhouse., Keep the acceleration comfortable and gradually by always rotating the throttle gently.
    
    The more rotation you give to the throttle, the more power that the motor sends to the wheels. On smooth, flat surfaces, that will result in an acceleration—but on inclines or rough terrain, you may need a little extra motor power just to maintain pace.
    
    
  • Brake gently – You can always slow your roll by easing up the throttle, but the Bolt Up also has two handbrakes for times when you need to decelerate more quickly. The left handbrake controls the front wheel brake, and the right handbrake controls the rear wheel brake; whichever one you’re using, squeeze it gently to avoid an abrupt stop.
    
    
  • Cruise coolly – If you’d like to give your throttle hand a rest or keep a steady pace on a long stretch, you can turn on cruise control and the bike will automatically keep you at speed.
    
    To activate cruise control, first use the throttle to reach your desired speed. Hold the bike there, and then quick-press the cruise control/headlight button to lock that speed in. You can let go of the throttle and enjoy going with the flow.
    
    To deactivate cruise control at any point, just squeeze one of the handbrakes.
    
    
  • Be visible – Make it easier for you to see—and easier for others to see you—by making use of both lights while you ride. To turn the built-in headlight on or off, press and hold the cruise control/headlight button for 4 seconds.
    
    The rear light, which has its own battery and power button, needs to be manually attached to the seat post. (It’s easy! Just wrap it around and secure it.) To turn the rear light on, quick-press its power button. Pressing it again will change the illumination from steady to fast flashing; one more push will slow the flashing; and another will turn the light off altogether.
    
    Don’t forget to turn this light off when you’re done riding to preserve its battery power.

   

  Keep it accessible

  Thanks to its compact nature and foldable handlebar, the Bolt Up can be stored anywhere: in chic studio apartments, under the desks of a communal workspaces, even in the back of a car. This Jetson also has a carrying handle built right into its frame, making it even easier to tuck it under the stairs—or lift it up them.

  To fold down the handlebar, open the latch at the base of the handlebar stem and then gently lower the handlebar down towards the wheel. To get the Bolt Up back into riding position, just do the reverse: Raise the handlebar into place and secure it there by closing the latch.

  When space is not so tight—or you’re just stopping for a snack break during your ride—you can just lower the built-in kickstand near the rear wheel and use it to prop your Jetson upright. (Always make sure the kickstand is raised and out of the way before you hop back on and ride!)

   

  Keep it ready

  With proper battery maintenance and in ideal riding conditions, you can travel up to 15 miles on your Bolt Up off of a full battery charge. Charging the Bolt Up to full capacity can take up to 4 hours, so be sure to plan ahead—and always take good care of your battery by charging it right. You’ll know when charging is complete when the indictor light on the charger changes from red to green.

  At any point on your ride, you can check your battery’s current charge level by looking to the battery indicator lights on the right side of the handlebar. The number of lights that are illuminated will tell you how much battery power is left.

  • 4 lights: 76% to 100% charged
  • 3 lights: 51% to 75% charged
  • 2 lights: 26% to 50% charged
  • 1 light: Less than 25% (Charge your bike now!)

  Before you take off, also check that both wheels are inflated to a tire pressure of 35 to 45 PSI (pounds per square inch), which will make for the smoothest ride and help you achieve better distance.

   

  Questions? Check out the Bolt Up’s user manual, which lives online all day, every day—just like our chat feature, which you can use to reach us if you need any additional assistance.

• How to find my product’s serial number

  After it’s made, every Jetson product is given its very own serial number. That serial number (SN) is just like your fingerprint: totally unique and especially helpful for identification purposes.
  
  You’ll need that number to register your product with us or file a warranty claim—but it’s a good idea to have it handy any time you reach out to Jetson Care. With that serial number, we can help identify your specific Jetson model and then target our support and troubleshooting tips accordingly.

   

  Helpful hints

  • Jetson’s serial numbers are usually 17 characters long and contain both letters and numbers. (Here’s an example: 60000ABC000012345)
  • Make sure you look for the serial number on the product itself—NOT the box or any packaging.
  • The serial number will usually be printed on a black and white sticker that is then adhered to your product. For some bike models, though, it will be engraved directly into the bike frame.
    
    

  Where to look

  Here’s where you can find your serial number:
  
  Kick scooters and e-scooters – Check the side or underside of the deck. (That’s the thing your feet go on.

  Hoverboards – Turn your ride upside down and look for the sticker next to one of the wheels.

  Bikes and e-bikes – Depending on your model, there are three places a serial number could be:

  1. On the stem of the bike frame below the handlebar
  2. On the bike frame near where the seat’s attached
  3. On the lower part of the bike frame in between the pedal area and the front tire

  Jetkarts – Go low: Look on the underside of the seat frame.

  Kids’ bikes – Scope out the bike frame between the seat and the pedals.

  Kids’ ride-ons – Serial numbers will be on the underside of the product or on the bottom of the seat.
  
  How’d it go? If you’re still struggling to find your SN, just reach out to us for further assistance. Our chatbot extraordinaire, J., is online 24/7. Between 10am to 6pm EST, the human members of our Jetson Care Team can also jump in on any conversation.

• Understanding the indicator lights on my hoverboard

  Your Jetson hoverboard has two types of indicator lights: one to convey its battery charge and another to tell you the status of your board’s internal balance mechanisms.

  They’re located on the top of the board in between the foot pads. Understanding what and how they communicate can make for a much better riding experience.

  Let’s shed some more light on this:

   

  Battery indicator lights

  Depending on the model, your Jetson Hoverboard will have either a single battery indicator light or a set of three.

  If your hoverboard has a single indicator light, it will illuminate in one of three colors. Here’s what those colors mean:

  • Green - Your hoverboard’s battery has a charge at or above 50%.
  • Yellow - The battery has a charge between 21% and 49%.
  • Red or flashing red - Your battery has a charge under 20%. Time to plug in and power up!

  Hoverboards with three adjacent battery indicator lights also communicate the level of charge:

  • Three green lights – Your hoverboard’s battery has a charge at or above 50%.
  • Two green lights – The battery has a charge between 21% and 49%.
  • One green light or one flashing green light - Your battery has a charge under 20%. Time to plug in and power up!

  (Do you have Jetson’s Strike Hoverboard? Take note: When this hoverboard is turned vertically onto its wheel, the battery indicator light will also serve to notify you which speed mode the hoverboard is set in. In this vertical position, the battery indicator light will be green when you have it set to "beginner/slow" mode; yellow when it’s in "intermediate/medium" mode; and red when it’s set to "advanced/fast" mode. As soon as you lay the hoverboard back down, the light will return to the color indicating its battery status. You can learn more about how to change modes in the Strike’s user manual.) 

   

  Status indicator lights

  Your hoverboard will also have one, two, or three status indicator lights. These lights let you know if your hoverboard is properly “balanced” and ready to ride. (Depending on the model, status indicator lights will either illuminate whenever the power is turned on or only when you are standing on it.)

  What’s important, no matter the number of lights, is the color of illumination. Here are the details:

  Blue or green – If any or all of the status indicator lights on your hoverboard are illuminated in blue or green before you step on the board or while you are standing on it, your hoverboard is in proper balance and ready to make moves.

  Red or flashing red – If one or more of the status indicator lights changes to red or begins flashing red, its balance mechanism needs to be reset. You can do this by quickly “recalibrating”.

   

  Double talk

  If red or flashing lights on your hoverboard are also accompanied by beeping that’s another sign that the battery is low or that your hoverboard needs recalibrating.

  As always, we’re here to help with all things Jetson, indicator lights and all. The quickest and best way to reach Jetson Care is by starting a chat. Chat is available 24/7.

• How to change the lights on my hoverboard

  Ready to roll? We always are—especially when we can do it on top of a hoverboard that turns up the fun factor with an awesome display of LED lights.

  Many of ours do. Here’s the rundown on which Jetson hoverboards glow with your flow and how to make the most of their lighting functionality.

  Easy illumination

  Lighting functionality for many Jetson hoverboards is pretty straightforward: Whenever the board is powered on, so are its LEDs. Every move you make will be accompanied by your board’s signature lighting style.

  These are among the Jetson hoverboard models with preset and unalterable lighting colors and patterns:

  • Impulse
  • Motokicks
  • Rogue
  • Strike
  • Spin
  • Sphere
  • Sync
  • Tracer
  • Zone

  Button-controlled choices

  Some of our LED-enhanced hoverboards take illumination to the next level: They’re preprogrammed with several different lighting patterns—and you can choose which one you want to set the vibe for each and every one of your rides.

  As with the above models, the LED lights of these hoverboards will power on with the board. Once those lights are glowing, you can then cycle through those preprogrammed lighting patterns by quick-pressing the power button; simply stop pressing that button when you’ve landed on the perfect one. The board will keep that pattern going until you decide to change it up by quick-pressing the button again.

  Jetson models with push-button lighting control include:

  • Litho X
  • Magma
  • Plasma

  Just for Jetkart-ers: Some Jetson Jetkart-hoverboard combos—the Force and the Alpha L., for example—also have push-button LED changeability built in. If your Jetkart’s wire is plugged into the hoverboard underneath it, quick-pressing the power button on the hoverboard will change the lighting patterns on the kart. (So. Cool.)

  In-app customization

  When you’ve got one of our hoverboards that allows for in-app lighting controllability, how your hoverboard glows is completely up to you. Once you download the Ride Jetson app (available for both iOS and Android devices) and connect it with your board, you can choose and change your board’s lighting colors and patterns with the flick of a finger.

  Models with in-app customization capability for all or some of its LEDs include:

  • Flash
  • Hali X
  • Impact
  • Input
  • Rave
  • X10

  To double-check which Jetson hoverboard you’ve got, just turn it over: There’s a sticker on the underside of your board that lists its model name. If you ever need us to shed light on anything else having do with your Jetson, just reach out. We'd love to help.

• How to change the speed on my hoverboard

  Want to slow your roll? Or fast-track forward? Let’s get you up to speed on hoverboard speed control.

  Using your body weight

  Jetson hoverboards will sense shifts of the rider’s body weight to make slight adjustments in speed. To move at a faster pace, lean or tilt your body slightly forward and put pressure on the front of your foot while you are on the move. To slow down, pull your shoulders back and stand upright so that your body weight is again centered over the board. (“Lean” machines, right?)

  It’s the same idea when you are riding backwards—just reversed. Lean back and put pressure on the rear of your foot to move faster, and come back to a more upright position while moving pressure to the front of your foot to slow down.

  Using Jetkart handles

  When your hoverboard is being used in conjunction with one of our Jetkarts, your handles will apply weight to the hoverboard—mimicking the shifting of body weight. Pushing down (forward) on the handles will slightly increase the speed, and pulling up (backwards) on the handles will slow it down.

  Changing speed modes

  Some Jetson hoverboards also have pre-set speed modes—two or three, depending on the model. (Not sure if yours does? Check out its user manual.)

  Our “easy/beginner” speed modes are preprogrammed with a low maximum speed and are a good choice if you’re new to hoverboarding—or just want to take it slow. “Medium/intermediate” and “fast/advanced” modes will allow you to ride at a swifter pace (and earn lots of mph bragging rights). Many of our hoverboards use different illuminations of their indicator lights to communicate what mode the board is set in at any given time.

  If your hoverboard is one with multiple speed modes, you’ll change from one to the next in one of two ways:

  1. Push-button control: For some of our models with multiple speed modes, you’ll use the hoverboard’s power button to cycle through them. In the case of our Strike hoverboard, you’ll do that by standing the hoverboard upright on its wheels so that it is positioned vertically. Then, while in that position, quickly press and release the power button to move from one mode to the next.
     
     The hoverboard that comes with our Impluse Jetkart Combo also uses the power button to cycle through modes, but for this one you can change modes with the hoverboard resting flat on the ground.
     
     
  2. App control: Some of our hoverboards are compatible with and controllable through the Ride Jetson app, which can be downloaded for iOS and Android devices. For those, you can change speed modes with a few finger taps in the app. (Power in the palm of your hand!) You can switch modes in the Settings section of the app, where you can also set a different maximum riding speed.
     
     Some of the Jetson hoverboards with this capability are the:

  • Flash
  • Hali X
  • Impact
  • Input
  • Rave
  • X10

  One last note before you take off: Certain factors—including a rider’s weight, roughness of terrain, and weather conditions—can affect your hoverboard’s ability to reach maximum speed. You’ll be able to cruise the fastest on smooth, flat surfaces.

  Questions? Contact us. We’re here to help keep the pace.

• How to ride my kick scooter

  Riding a kick scooter is downright fun. Let us steer you and your little riders towards smooth gliding with these tidbits of advice.

  How to move

  There are no fancy gadgets and gizmos here: To get, gain, and maintain momentum on a kick scooter, all you need is good pushing power. Here’s how to propel the scooter along and position yourself for good stability:

  • With your hands on the handlebars, place one foot pointed straight ahead on the front of the scooter deck.
  • Place the other foot on the ground, just to the side of the scooter.
  • Bend the knee of that leg slightly and push the ground backwards with your foot. Lift that foot as soon as the scooter thrusts forward and repeat that movement to reach or maintain a desired speed.
  • When you want to coast on momentum, place your kicking foot behind your front foot on the deck and pointed at an angle of 70 to 90 degrees. (This stance can help you maintain better balance.)

  How to brake

  You’ll use your back foot to also engage the rear foot brake. To slow the scooter down, lift that foot, move it onto the brake, then gently push the brake down. To come to a complete stop, just apply more pressure.

  How to turn

  Depending on the Jetson kick-scooter that you have, you’ll steer the scooter in one of two ways:

  1. By leaning – Our Lean to Steer scooters—the Gleam, Mist, and Solo—do not have rotating handlebars. To turn the scooter while it’s in motion, slightly lean the torso left or right to transfer body weight in that direction, and the scooter will veer accordingly. The more you lean, the sharper the turn that the scooter will take.
  2. By rotating the handlebar – The rest of our kick-scooter lineup features a handlebar that, when swiveled, swivels the front wheel with it. The more you rotate the handlebar left or right, the sharper a turn the scooter will make.

  Always be mindful of obstacles or changes in terrain. For more tips on how to ride safely and smoothly, check out this article.

• How to charge my e-bike

  When you want to ride, you really want to ride. Make sure your e-bike is as ready as you are by keeping its battery charged—and in good condition. Here’s how:

  Powering up pointers

  Our e-bikes contain small but mighty Lithium-Ion batteries. Proper care and maintenance can keep your battery in good condition for the long term. Here, some best-practice battery care tips:

  • Only use the charger included with your bike—or a model-specific replacement that you’ve acquired through us. (Don’t see what you need online? Contact us!) Other chargers may seem to work, but using a charger that’s not perfectly compatible with your product could be detrimental to long-term battery health.
  • Never power on your e-bike while it is charging.
  • Charge your e-bike in environments with an air temperature between 32° F (0° C) and 113°F (45°C).
  • Always charge your e-bike to full battery capacity and unplug it when it’s done: Do not leave it charging overnight or for extended periods of time.
  • Before storing your bike for long-term stretches, fully charge your bike—and then charge it again once a month until you resume regular riding. If your bike has a removable battery, take it out before storing the bike.

  When to charge

  Give any new e-bike a good charging session after you unbox and assemble it. Then, pay attention to your battery charge level anytime you take an adventure. Depending on which Jetson e-bike you have, battery charge level will either be displayed on an LCD screen or with the illumination of dedicated battery indicator lights.

  1. Jetson e-bikes with LCD screen battery displays -
     Adventure - Charge when only four bars are left on the Energy Bar.
     Journey, J8, and Metro – Charge when the battery icon on the screen is ¼ full. 
     
     
  2. Jetson e-bikes with battery indicator lights -
     Axle, Bolt, Bolt Pro, Bolt Up, J5, LX10 – There are four battery indicator lights on the right side of the handlebar; when only one remains illuminated, battery charge has dropped to less than 25%. It’s time to plug in and power up!

  How to charge

  Depending on your model, your charger will either exist as one piece, with the AC cable permanently affixed—or as two, in which case you’ll need to manually insert the AC cable into a slot on charger.

  Always plug the charger into the wall outlet before plugging it into it the battery charging port on your bike. Here’s where you’ll find the charging port on our e-bikes:

  • Near the foot pegs or pedals – Axle, Bolt, Bolt Pro, Bolt Up, LX10, and Metro
  • Near the front wheel – J5
  • Near the headlights – Adventure, Journey, and J8 (Note: The J8’s battery is removable and can be charged both while it’s installed inside the bike or outside of it. More info here.)

  The indicator light on your charger will tell you when your bike’s battery has reached full charge. Here’s how that indicator light works:

  • When you plug the charger into the wall outlet, the light will illuminate in a green color to tell you it’s receiving electricity.
  • For most of our e-bikes, that indicator light will turn red once the charger is plugged into the bike and charging is in process.
  • When charging is complete, the indicator light will return to green. When that happens, unplug the charger from both the bike and the wall outlet.

  Charging times

  Knowing how long it takes for your bike’s battery to charge can help you stay prepared for adventure. Remember to unplug it promptly after it’s done.

  • Up to four hours – Axle, Bot Pro, Bolt Up, LX10, and Metro
  • Up to five hours – Bolt and J5
  • Up to six hours – Adventure, Journey, and J8 (Note to Adventure owners: For your first three charging sessions, leave the bike charging for 12 hours.)

  Troubleshooting

  If are experiencing charging issues, follow the troubleshooting steps in this article to try to find out where the problem might lie. If you determine that your charger or the battery is malfunctioning, reach out to us; we’ll charge at the issue so that you can get powered up and back on the move asap.

• How to control my Amber Volt LED Light-Up Strip with the app

  With changes in moods and moments, sometimes an ambiance needs adjusting. In-app control of the Amber Volt LED Light-Up Strip makes it easy to get your space perfectly in sync with every moment of the day. Here’s how to make it happen.

   

  Getting started

  Download and install the Amber by Jetson App for iOS devices (from the App Store) or Androids (from Google Play). Then, follow these instructions to connect it to your Amber Volt:

  1. Plug in the Volt and use the remote control to turn it on.
  2. Open the Amber by Jetson app on your device and tap the “+” in the top right corner.
  3. Tap “Auto Scan” at the top of the screen.
  4. On the controller that is attached to the light-up strip, press and hold the center power button for about five seconds—until you see the lights on the strip turn red and start flashing. You should see “Amber striplight” show up as a recognized device on your app.

  To connect more than one Amber Volt LED Light-Up Strip to the app, just repeat the process.

  Setting the scene

  Once your light-up strip appears on the Home page of the app, tap it—and you’ll be redirected to the lighting control center, which consists of four sections: another “Home” screen, and screens for “Style,” “Voice,” and “Schedule.”

  You can toggle the switch on the top right corner of all of these screens, except for the “Schedule” screen, tap to power the light-strip on or off.

  Here’s how to play with your lighting using these screens:

  1. On the “Home” screen:
     
     You can choose the color you’d like your lights to glow from a full color spectrum of options by tapping a color on the color wheel. The center dot will display your selection, and your lights will glow accordingly.
     
     There are four easy-access colors—white, yellow, red, or turquoise—which you can turn your lights to by tapping the coordinating square beneath the color wheel.
     
     In any color you choose, you can adjust the intensity of the lights by tapping anywhere along the “Brightness” band.
     
     
  2. On the “Style” screen:
     
     Nine different pre-programmed light-up patterns can help you bring rhythmic energy to your space. Scroll amongst the options at the top of the screen and tap the mode that suits the mood.
     
     To change the color(s) featured within one of these lighting patterns, tap a colored square next to the word “Custom” and choose a color from the kaleidoscopic band above it. To add additional colors to the pattern, tap the “+” and select a new color.
     
     To change the tempo of the pre-programmed lighting modes that your lights are set in, tap the “Speed” band; higher numbers make for faster flashes and fades.
     
     To dim or intensify the lights while they’re putting on a pattered show, tap a new spot “Brightness” band at the bottom of the screen.
     
     
  3. On the “Voice” screen:
     
     When you come to the “Voice” screen, your lights start to pay attention to sound. They’ll light up in reaction to talking or music in the room. There are four sound-activated lighting configurations that you can choose from: “Classic,” “Soft,” “Dynamic,” and Disco.
     
     Tap the “Sensitivity” band at the bottom of the page to choose how responsive you’d like the lights to be to the volume of sound.
     
     
  4. On the “Schedule” screen:
     
     You can schedule your lights to wake up (turn on) or go to sleep (turn off)—at a certain time. To do this, use the toggle switches and select the time and days of the week when you’d like your lights to greet you or say “goodnight”.

  What else you can do

  • To connect your Amber Volt with a Google Assistant- or Alexa-compatible device, go to any of the above four screens and tap the edit icon in the top right corner of the screen. Tap “Alexa” or “Google Assistant,” and follow the instructions for connecting.
  • Within the same edit icon, you can group several devices together for simultaneous control, change the name of your light-up strip as it’s displayed in the app, and more.
  • If you have multiple Amber Volts—within one home or spread amongst several—you can tell the app which ones are where within the “Me” section of the app.
  • In the “Smart” section of the app, you can set the specifications under which your lights turn on or off, including certain weather conditions, sunrise or sunset, time, and more.

  Troubleshooting

  You can access FAQs—including operation instructions and troubleshooting tips—in the “Me” section of the app.

  Experiencing app glitches? Try the following:

  • Close the app and reopen it.
  • Use the remote control or attached controller to turning your Amber Volt off and then back on.
  • Remove your device from the app and re-connect it. To delete a device, tap the three dots above it on the app “Home” screen, tap “Device Management,” choose the device, and then tap “Remove Device” at the bottom of the screen.
• How to charge my e-scooter

  Whether you’re cruising around town or commuting to your coworking space, you’ll want an electric scooter with endurance. By charging yours the right way, you can help keep your Jetson’s battery in tip-top condition. We’ve got the “how to” here.

  Best-practice battery care

  Follow these guidelines to keep your e-scooter’s power system strong:

  • Only charge your scooter with the charger that it came with—or a replacement that’s specific to your model. (Don’t see what you need online? Contact us!) Other chargers may seem to work—but could result in long-term battery power loss.
  • Always plug the charger into the wall outlet before plugging the other end into your scooter’s charging port.
  • Never power on the scooter while it is charging.
  • Do not leave your scooter charging overnight or for extended periods of time.
  • To maintain long-term battery capacity, keep your scooter plugged in until its battery reaches full charge.
  • Before putting your scooter in storage, fully charge it—then fully charge it once a month while it’s there.
  • If your scooter’s charging port has a cap or cover, be sure to close it when you remove the charging cord and before you ride.

  When to charge

  You can check the charge level of the battery for most Jetson e-scooter models by turning your attention to your scooter’s LCD screen. When the bike is powered on, you’ll see a series of bars on the screen; the more bars that appear, the more charge that your battery has left.

  Depending on the model, full charge will be signified by four or five bars. As the battery depletes, those bars will disappear proportionately. A five-bar display, for example, will lose a bar with every 20% reduction in battery charge; a four-bar display will lose a bar every time battery charge reduces by 25%.

  When only one bar remains on the display, it’s time to plug in and power back up.

  Charging basics

  • The charging port - The charging port for most Jetson e-scooter models can be found on the scooter’s deck—the area you stand on. A few exceptions: The charging port is on the handlebar of the Omega, and it’s on the handlebar stem of both the Element Pro and the Knight.
    
    Special note for Knight owners: The Knight’s battery is removable and can be charged both when it’s installed in the bike or after it’s been removed. (If you have a spare battery, keep it fully charged! You can bring it with you on your adventures and swap it in when your first battery depletes—extending how far you can travel in a single ride.)
    
    
  • The charger - Your charger also helps communicate battery charge status. It has an indicator light that will illuminate when it’s plugged into the power outlet and your scooter. When the light is red, charging is still in process; when it turns green, charging is complete.
    
    Some e-scooter chargers already have the charging cable attached; others will come as two parts, and you’ll need to manually insert the cable into the charger.
    
    
  • Charging times – Always remember to unplug your scooter from the charger when charging is complete. Charging times for Jetson’s e-scooter models are as follows:
    
    Up to three hours: Beam, Bio, Knight, and Ora Pro
    Up to four hours: Element, Element Pro, Frozen Folding, Globe, Glow, and Highline
    Up to five hours: Eris, Omega, Racer, and Tempo
    Up to six hours: Buzz, Canyon, Echo, Frozen, Quest, and Toy Story

  Troubleshooting charging issues

  If an error code is displayed on your e-scooter’s LCD screen, reach out to the Jetson Care Team. That error code may indicate that there’s a malfunction related to the battery or electrical system.

  If no error code is displayed but you’re having problems powering up, follow the steps outlined in this article to try to determine where the issue might lie. If it’s with the charger or your battery, let us help try to get you back up and running.

  The best and quickest way to reach the Jetson Care Team is by chat; it’s powered up 24/7.

• How to charge my hoverboard

  Let the good times roll—for a long time—by taking good care of your hoverboard’s power system. We’ve got the lowdown on how to properly charge your board to maximize the life of its battery.
  
  

  Top charging tips

  For best-practice battery upkeep, keep these tips top of mind:

  • Only use the charger that came with your Jetson hoverboard—or a replacement that is specific to your model. (Don’t see what you need online? Contact us!) Other chargers might seem to work—but if they’re not totally compatible, they could have a detrimental effect on your battery’s longevity.
  • Always plug the charger into the wall outlet before plugging it into your hoverboard.
  • Never overcharge the battery by leaving it plugged in overnight or for extended periods of time.
  • Do not turn on the hoverboard while it’s charging.
  • Charge your hoverboard to full capacity before storing it for long periods of time. While in storage, fully charge it once a month to maintain good battery and charger health.
    
    

  When to charge

  As a safety precaution, some of our hoverboards power off, slow down, or tilt upwards when the battery is near depletion—less than 10% charged.

  You can keep an eye on your hoverboard’s battery indicator lights, though, to catch a low charge before those things happen.

  Jetson hoverboards generally fall into two categories with regards to how those indicator lights communicate charge level.

  1. By color - Jetson hoverboard models that have a single battery indicator light use colored illumination to signify charge level.
     
     Here’s what those colors mean:
     
     Green - Battery charge is at or above 50%.
     Yellow – Battery charge is between 20 and 49%.
     Red – Battery charge is less than 20%. Time to power up!
     
     Models that fall into this category include the Alpha L, Impulse, Flash, Force, Strike. The Spin also has a single battery light, which will remain green until battery charge falls below 20%--at which point it will flash red.
     
     
  2. By number – For Jetson hoverboards with three battery indicator lights, you can check the charge level by looking at how many are illuminated.
     
     As the battery depletes, the number of lights illuminated will go down.
     Three green lights - Battery charge is at or above 50%.
     Two green lights - Battery charge is between 20 and 49%.
     One green light - Battery charge is less than 20%. Time to power up!
     
     Models that fall into this category include the Hali X, Input, J-Beat, Litho X, Rave, Sync and Zone, as well as our Magma and Plasma hoverboards, which will also blink a single battery indicator light when battery charge falls below 10%.
     
     A few variations on this:

  • Our Impact, Sphere, and X10 hoverboards, as well as our Motokicks Electric Hover Shoes, follow the same idea, but the percentages represented by the indicator lights are slightly different. Three illuminated lights mean a charge level of 30% or higher; two means a charge level of 20 to 30%; and one illuminated light means charge has dropped below 20%.
  • The Tracer only has two battery indicator lights; when only one is illuminated, battery charge has fallen below 20%.
    
    

  How long to charge

  Charging times vary slightly by model.

  • Up to three hours - Flash, Force, Impact, Impulse, Plasma, Rave, Sphere, Spin, Strike, Tracer, X10, and the Motokicks Electric Hover Shoes
  • Up to four hours - Alpha and Sync
  • Up to five hour - Hali X, Input, J-Beat, Litho X, Magma, and Zone

  Your charger has an indicator light to tell you when your battery has reached full charge. When the charger is plugged into both the wall outlet and your hoverboard, it will illuminate in a red color while charging is in process; the light will turn green when charging is complete. (One exception: The indicator light on the charger for our Hali X hoverboard flashes green during the charging process and stops flashing when the battery has reached full charge.)
  
  

  Troubleshooting

  If you’re having trouble powering up, you can troubleshoot where the issue lies by following the steps outlined in this article. If your charger is not doing its job or your hoverboard is not holding a charge, reach out to us. We’ll help you power through the issue.

• Where to ride my hoverboard

  If you’ve ever cruised around on a hoverboard, you know that it’s good, pure fun. Once you’ve mastered the art of riding, you’ll want to tackle new frontiers. Chart a course that’s hoverboard friendly by following these guidelines.

  1. Hoverboards roll best on smooth, flat surfaces. When your board encounters surface friction, the motor has to work harder to maintain speed—so you’ll be able to cover less ground before battery charge depletes.
  2. Avoid steep hills. Hoverboards (and likely your balance) can only handle inclines up to 15 degrees.
  3. Stay away from water. Do not ride your hoverboard through puddles, muddy patches, or snow. If water gets inside the body of your hoverboard, it can cause electrical malfunctions and safety issues.
  4. Avoid rugged terrain. Stay clear of gravel, sand, and tall grass—all of which can get caught in a hoverboard’s wheels and prevent smooth, steady rotation.
  5. Be community minded. When riding outdoors, follow local traffic laws and be mindful of other vehicles and pedestrians.
  6. Stick to wide, open spaces. Hoverboards can be ridden both indoors and out—but steer clear of obstacles, such as furniture, steps, and curbs.
  7. Stay off of delicate floor surfaces. If riding indoors, avoid carpeting and floor finishings that are easily scratched.
• Where to ride my scooter

  Whether you’re using your scooter as a means of transportation—or just zipping around on it for fun—it’s important to be on terrain that delivers a smooth, safe ride. Here are some tips on how to find the most scooter-friendly riding spots.

  1. Stick to smooth, flat surfaces. The motor in an e-scooter has to work harder to traverse rough terrain, which will deplete the battery faster and lessen the amount of mileage you can cover in in a single charge. Kick-scooters cannot glide as easily on rugged terrain, either—so to maintain good speed, you’ll have to put more muscle power behind every push.
  2. Steer clear of hills. Jetson e-scooters can handle 15-degree inclines, but anything steeper than that can cause stress to the motor. Trying to tackle a big incline on a kick-scooter takes serious exertion—and gravity cold cause you the scooter to slide backwards
  3. Beware of water obstacles. Puddles, mud, and snow accumulation introduces your scooter to water—which can cause wheel slippage, rust, and malfunctioning of the motor, battery, and electrical system. Damage to both internal and external parts can compromise rider safety.
  4. Avoid riding on gravel, sand, or tall grass. These elements can get caught up in the wheels and prevent smooth rotation.
  5. Stick to wide, open spaces. Whether you’re riding indoors or out, be careful not to collide with obstacles such as walls, steps, curbs, or furniture.
  6. Be mindful of indoor floor surfaces. When indoors, avoid riding on carpeting or floor finishings that are easily scratched.
  7. Follow “the rules of the road.” Check with local governance regarding e-scooter laws, speed-limits, and regulations—which may require you to ride in the same direction as traffic, have limitations on using bike lanes, or prohibit riding on sidewalks.
  8. Pay mind to pedestrians. For everyone’s safety, avoid riding in areas that are dense with people.
• How to ride my hoverboard

   

   

  So, you got yourself a hoverboard? Sweet. Let’s get you riding. Here are our top tips for successful gliding:

   

  Think “safety”

  Before you attempt your first ride, pay mind to a few safety-related measures:

  • Make sure you are wearing proper safety gear: a helmet, to start, but you might also want to don knee pads and/or elbow pads.
  • Wear flat, closed-toe shoes when riding a hoverboard.
  • Until you get the hang of hoverboard riding, stick to smooth, flat riding surfaces.

  Pay mind to posture

  Think about how to position your body before you step onto the board: The right posture will help you achieve a smoother and steadier ride. Here’s some guidance:

  • The sensors under the hoverboard’s footpads detect subtle shifts of weight as instruction to move the wheels. As such, bending or leaning while riding may unintentionally cause the board to react—so always stand straight, with the center of your body over the center of the hoverboard.
  • Keeping a slight bend in the knees helps with balance and the absorption of bumps in terrain.
  • Each foot should be centered on the footpad underneath it—but you can widen your stance slightly to increase stability.

  Getting started

  Make sure that your hoverboard is fully charged before starting to ride—and always turn on your board before attempting to mount it: The internal balance mechanisms in a hoverboard only activates when the board is powered on.

  Mount the board following these steps:

  1. Position the board on the ground in front of you, with your body centered behind it. (Hoverboards do not have a “front” and a “back” that affect functionality—but if yours has a headlight or other design feature that should be facing forward, position the hoverboard accordingly.)
  2. Take note that your hoverboard has two separate footpads—one where you’ll place your right foot, and one where you’ll place your left. Adjust both footpads so that they are evenly aligned and parallel to the ground.
  3. Raise your dominant leg (the one you feel most comfortable balancing your weight on) and gently place that foot on the center of the foot pad in front of it. Do not shift your weight onto that leg just yet—or you’ll activate the sensor and that side of the board will start moving.
  4. When you’re ready, quickly lift your other foot up onto the other footpad and adjust your body weight to the center.

  Moving the board

  Because the sensors under those footpads respond to very slight changes in pressure, concentrate on making movements mostly with your feet—not by leaning with your torso.

  Each wheel is controlled by the pressure you put on its corresponding footpad. The more pressure you apply, the faster that wheel will move. Here’s how to get the direction you want:

  • To move forward: Apply equal pressure to the front of both foopads by pushing down equally with the balls of your feet. The sensation is similar to pointing your toes.
  • To move backwards: Transfer the pressure to the back of your feet by lifting up your toes.
  • To turn: Rotate your hips slightly towards the direction you want to turn; this slight rotation will change the amount of pressure being made by your feet to each footpad and, thus, one wheel will move faster than the other—and affecting a turn.

  End your ride carefully

  Before dismounting your hoverboard, slow it down by releasing the pressure at the front of the footpad (or the rear of it, if you’re traveling backwards). Once the board has come to a stop, dismount it by stepping off behind it one foot at a time.

  Know your board

  You’ll be able to maximize the riding experience if you’re familiar with your board’s features and functionality. Click through to learn more about these tidbits of hoverboard wisdom.

  • Hoverboards use beeping sounds as a way to communicate certain things to you.
  • It’s normal for a hoverboard’s internal balance mechanism to need resetting every now and then. The process, called recalibrating, is easy to do and takes less than a minute.
  • You can keep an eye on battery charge levels and more by looking to your hoverboard’s indicator lights.
  • Many Jetson hoverboards have built-in Bluetooth speakers and/or can be connected with the RideJetson app for customization and control through your smartphone.

  Happy hoverboard riding!

   

• Using my Amber Lit LED Light-Up Strip

  You can have awesome illumination anywhere when you have an Amber Lit LED Light-Up Strip: This super-cool mood-maker runs off of a rechargeable battery, which means even places without wall outlets can glimmer with LED glow.

  We’ve got the “how-to” on how to use the Amber Lit right here. Let’s keep going — so you can get your space glowing.

  Prep and placement

  • Charging up – Find a USB plug and use the included charging cord to give juice to the battery in the controller. While charging, the controller will illuminate in red; the illumination will change to blue when charging is complete. It takes about three hours for the controller to fully charge.
  • Choosing a spot – Choose an easy-to-reach spot for your light-up strip to start: That’s the end that will connect to the controller. Make sure that space is also unblocked by large objects, since the controller responds to motion and changes in the ambient lighting in the room.
  • Securing it into position – Clean, dry, and smooth surfaces will hold the adhesive best. In the space where you’d like the controller to sit, use the included double-sided dot-sticker to hang the round magnet. Unplug the controller from its charging cord and hang it on the magnet facing outwards.
    
    Next, plug the beginning end of the light-up strip into the slot of the controller marked “LED.” Gradually work your way along the length of the strip, peeling back the protective paper and pressing the adhesive underneath firmly into place.

   

  Lighting up your space

  The controller will need to be plugged into your lighting strip whenever you want to use it. Here’s the run-down on controller functionality:

  • Powering on – To illuminate your strip, slide the power switch from the off position to either “night mode,” (signified by a moon, and in which the controller responds to movement in low-light conditions), or “day mode”, (signified by a sun, in which the controller picks up movement in brighter conditions).
    
    
  • Choosing color – Which hue’s for you? You can cycle through 20 different fixed color options by quick-pressing the “RGB” button on the controller; just stop pressing when you’ve landed on the color you’d like the lights to maintain.
    
    When the light-up strip is lit in a single, steady color, you can change the brightness to one of five different intensities by quick-pressing the “+/-“ button on the controller.
    
    
  • Rhythm and vibe – For times when you want lighting with a little extra energy, quick-press the “Mode” button on the controller: This will activate one of several pre-programmed flashing or fading lighting patterns. To change to another pattern, quick-press the button again; just stop pressing when you’ve found the one that suits the mood.
    
    When the lights are set in one of the preprogrammed flashing or fading modes, you can change the speed of the flow with the “+/-” button.
    
    
  • Preserving power – If the controller does not sense movement in your space for a certain amount of time, your Amber Lit will go into sleep mode and the LED lights will go off. To set that length of time, slide the knob on the controller to either 15s (for 15 seconds), 130s (for 130 seconds, or just over two minutes), or 380s (for 380 seconds, or six minutes and 20 seconds).
    
    If you want to manually turn the lights off when you’ll be leaving the space, you can press and hold the “+/-“ button for one full second. To turn the lights back on, just press and hold it again.
• Using my Amber Volt LED Light-Up Strip

  Let there be light—and always the right light: With our Amber Volt LED Light-Up Strip, you can keep your personal space in perfect sync with the mood of any moment.

  Of all our Amber Light-Up Strips, the Volt is the most versatile. You can operate it in four ways:

  • With the attached controller
  • With the remote control
  • On your phone with the Amber by Jetson App
  • Via voice control with an Alexa- or Google Assistant-compatible device

  Getting started

  • Mounting the light-up strip – Clean, dry, and smooth surfaces will hold your strip’s adhesive best. Choose a spot to start your light-up strip that is near a wall outlet. Starting from the end of the strip that has the plug on it, gradually work your way along the length of the strip by peeling back the protective paper and firmly pressing the strip onto the surface.
    
    
  • Installing the controller – On the end of the controller that has two cords extending from it, find the cord with the wide plug. Locate the arrow on that plug, line it up with the arrow on the receiving plug on the light-up strip, and gently insert it.
    
    The other cord on that side of the controller holds the IR Receptor, which your remote control will communicate with. Make sure the receptor is not blocked by large objects: You’ll have to point the remote at it when you want to make lighting adjustments.
    
    
  • Powering up - Plug your AC adapter into the other end of the controller, and then into the power outlet. Get ready to electrify your space with awesome illumination.

  Using the controller

  For simple and quick lighting control, use the three-button controller that is attached to the end of the light-up strip. On either side of the center power button are the “C” button, which you can quick press to change to one of six color choices, and the “M” button, which sets Music Mode: In this mode, your LEDs will flash in a pre-programmed color pattern to the beat of whatever tunes you have on in your space .

  Using the remote

  With the remote control, you can do even more with your Amber Flow strip. Let’s shed light on the possibilities:

  • Changing color – For a continuous glow in a single color, use the 12 color buttons on the top half of the remote.
    
    
  • Creating custom colors – You can create and save three custom colors with the “DIY” buttons. To create a custom color, press one of the DIY buttons and use the red, green, and blue arrows to adjust the color. (You may have to push an arrow several times to see a visible change, since the adjustments are subtle.) When you’ve created your perfect hue, press the same DIY button to save it. You can get to that color anytime you want by pressing that button.
    
    To change your saved color, repeat the same process above: DIY -> arrows -> DIY.
    
    
  • Adjusting brightness – The two buttons on the top of the remote adjust brightness; use the one with the up arrow to increase intensity, and the one with the down arrow to dim it.
    
    
  • Using preprogrammed lighting modes – Change up the ambiance in your space quickly to Night, Starry, Party, or Movie Mode, each of which has its own button on the remote control.
    
    There are nine other pre-programmed lighting patterns, which you can access by quick-pressing the “Mode” button; just stop pressing when you’ve landed on the perfect one.
    
    When your lights are set in a pre-programmed flashing or fading pattern, you can change the pace of the pattern by using the “Speed +” and “Speed -” buttons.
    
    
  • Syncing with sound – The music note buttons near the bottom of the remote allow you to choose four different Music Mode color settings. As soon as your music starts playing, your space will see the ultimate syncing of sight and sound.
    
    
  • Setting sleep timers – You can use the four buttons at the bottom of the remote to tell your lights to turn off after a certain amount of time: one (“1H”), two (“2H”), three (“3H”), or four (“4H”) hours.

  Using the Amber By Jetson App, Google Assistant, or Alexa

  If you always have your phone in your hand—or want hands-free, voice-activated lighting control—start by downloading and installing the Amber by Jetson App (for iPhones from the App Store and for Androids from Google Play).

  The app gives you access to awesome lighting customization options: a kaleidoscopic range of color choices, the ability to create your own lighting patterns, and more.

  Here’s how to connect your Volt with the app after you’ve downloaded it onto your phone and created an account.

  1. Make sure the Volt is plugged in and use the remote control to turn it on.
  2. Tap the “+” in the top right corner of the app, and then tap the “Auto Scan” option at the top of the screen.
  3. On the controller attached to the light-up strip, press and hold the center power button for about five seconds.
  4. When the lights on the strip turn red and start flashing, you should see your Amber Volt show up in the app as an identified nearby device.

  To connect with a Google Assistant- or Alexa-compatible device that’s in your space—and have voice-activated control of your lights—go to the home page of the app and tap "Amber lightstrip.” Then tap the edit icon in the top-right corner of the screen. Tap “Alexa” or “Google Assistant for further set-up instructions.

• Using my Amber Flow LED Light-Up Strip

  The ambiance of your at-home space will always be spot-on when you’ve got an Amber Flow LED Light-Up Strip in it. Here’s how to use the strip to vibe your space.

  Getting started

  • Mounting the light-up strip - Choose a clean, dry surface in which to adhere your light-up strip—and make sure there is a wall outlet near the end of the strip that has a plug. Working from one end of the strip to the other, gradually pull back the protective paper and firmly press the adhesive into place.
    
    
  • Placing the controller – Note the end of the controller with two cords extending from it. On the cord with the large plug, line up the arrow on this plug with the arrow on the receiving plug at the end of your light-up strip and gently insert it.
    
    The other cord extending from that side of the controller is the IR Receptor, which your remote control will communicate with. Make sure it is not blocked by any large objects: You’ll have to point the remote control in the direction of the receptor when you want to change up your lighting vibe.
    
    
  • Powering up - Plug the AC Adapter into the other end of the controller, and then plug the adapter into your wall outlet. It’s time to bring your space to light!

   

  Lighting your space

  The three buttons on that controller give you quick and easy lighting control. On either side of the center power button are “C” and “M” buttons, which you can quick-press to cycle through a variety of lighting colors or pre-programmed flashing modes.

  If you want more lighting style options, use your remote control. (Be sure to remove the plastic packaging tab from its battery compartment first.) Here’s how you can customize the lighting in your space with the remote:

  • Choose a color – You can cast any color on your mood by pushing the coordinating color button; there are 20 on the top half of your remote.
    
    
  • Change brightness – Once you’ve chosen the color you want, you can decide just how intense you want the light to be. To increase brightness, push the top left button on your remote; to dim it, push the one just next to it.
    
    
  • Create and save custom colors – When none of the 20 pre-programmed colors feels just right, you can create your own—and save six of them for future access. To create a custom color, first push one of the six DIY buttons. Then, use the arrow buttons to make slight color adjustments: You can increase or decrease your color with tinges of red, blue, and green. (The change in hue each time you press an arrow button is subtle, so you may have to press the same arrow several times before you see a noticeable change in your lights.)
    
    When you’ve created the perfect color, press that same DIY button again to save it into your Amber Volt’s memory bank: That button will bring your lights back to that custom-created color any time you quick-press it.
    
    You can change your custom colors again at any time by repeating the same process: DIY -> arrows -> DIY.
    
    
  • Activate flashing – When the Amber Volt is set to a steady glow in a single color, you can make that color flash on and off by pushing the “Flash” button near the bottom of the remote. You can adjust the speed of the flashing with the “Quick” and “Slow” buttons; or pause the flashing with the “Play/Pause” button at the top of the remote.
    
    
  • Set pre-programmed lighting patterns – For a quick-fix of energy in your space, push the “Jump3” or “Jump7” button: The “Jump3” will flash through three colors and the “Jump7” will flash through seven. For more gradual transitions from one color to the next, use the “Fade3” and “Fade7” options instead.
    
    If you can’t decide which pre-programmed lighting pattern you like best—you can enjoy all four: Just press the “Auto” button—and your lights will cycle consecutively through all of the “Jump” and “Fade” sets.
• How to install the basket on my e-bike

  We can’t contain our excitement about our e-bikes—but we can help contain your stuff, thanks to our specially designed and spacious bike baskets. Here’s how to get them attached:

  Rear bike baskets

  We’ve made two rear bike baskets, and the assembly for each is slightly different.

  Let’s start with our newest rear basket model, which is compatible with our Axle, Bolt, Bolt Pro, Bolt Up, and LX10 e-bikes.

  The box you received should include the following bits and pieces:

  • 1 basket
  • 1 large black “U”-shaped mounting bracket
  • 2 long black bracket extenders
  • 1 “O”-shaped seat post clamp
  • 1 long bolt
  • 2 medium bolts
  • 6 short screws
  • 3 nuts
  • 6 washers

  When you’re ready to assemble, you’ll need to also round up the following:

  • Your bike
  • A 10mm wrench
  • An Allen key

  Here are the instructions:

  1. Attach the 2 bracket extenders to the basket
     1. 1. Place the basket upside down on a flat surface. Note that there are two holes extending upwards from the center of the basket and two holes extending out from the front rim of the basket. Position the upside-down basket so that the front (with those extending holes) is facing you.
        2. Grab the two mounting bracket extensions (long black metal pieces, each with three different sized holes in the middle of them), the two medium-sized bolts, four washers, and two nuts. Slide one washer up each bolt.
        3. Line up the smallest hole of one of the bracket extenders with one of the holes extending upwards from basket, positioning the bracket extender on the inside. Hold that extender so that it is facing diagonally upwards towards you at about a 45° angle.
        4. Working from the outside of the basket in, insert one bolt/washer combo through the aligned basket hole and extender hole.
        5. Slide another washer onto the exposed end of the inserted bolt, and then twist on one of the nuts. Use a 10mm wrench to hold the bolt still while tightening the head of the screw with your Allen key so that the extender is secured in that diagonal position.
        6. Repeat with the other side. Both bracket extenders should be parallel and pointing diagonally upwards towards you. Set the basket with extenders attached to the side (for now).
           
           
  2. Attach the “U”-bracket to the bike
     1. 1. Now let’s turn your attention to your bike. Using an Allen key, loosen the bolt securing the rear wheel fender (the protective covering over the wheel) to the bike. Remove the bolt, washer, and fender. Set those pieces to the side.
        2. Grab the large black “U”-bracket and align the hole in its center with the same hole that held the fender in place. While holding the bracket, re-align the fender back in its correct place so that its hole matches up with both the holes in the bike and bracket.
        3. Re-attach the fender using its original bolt and washer. Use an Allen key to tighten. When complete, the “U”-shaped bracket should be secured and pointed diagonally upwards towards the back of the bike.
           
           
  3. Attach the “O”-clamp onto the seat post
     1. 1. Working only with your bike right now, release the clamp that secures the seat. Using a wrench if necessary, turn that clamp’s knob counterclockwise to widen the opening. Pull the seat post upwards to remove it from the bike. Leave the clamp on the bike.

        2. Grab the “O”-shaped clamp that came in the box with your bike basket. Slide it up the post of the seat you have just removed.

        3. With that clamp on the post, reinsert the post back into the seat tube so that the seat is facing forward and the hole extending out of your newly added clamp is facing the rear of the bike. (You should now have two clamps below your seat: The one to attach your basket and, underneath it, the one to secure the seat.)

        4. Position your seat at the desired height. Using a wrench if necessary, tighten the bottom clamp to secure the seat post back in place and then close the clamp’s lever to secure it. (More instructions on how to attach a bike seat can be found here.)

        5. From the hardware that came in the box, grab the longest bolt, a washer, and a nut. Slide the washer onto the bolt.

        6. Turn the bike basket upright and align the two holes extending from the front of the basket on the outsides of the hole in the “O”-shaped clamp that you’ve put onto the bike stem. Feed the bolt with washer on it from one side through three aligned holes. Twist the nut onto the protruding end of the bolt and, using your Allen key and wrench, tighten the nut. The basket should now be partially secured onto the bike.
           
           

  4. Connect the “U”-bracket with the 2 bracket extenders
     1. 1. Line up the two bracket extenders coming from the bottom of the basket with the two arms of the “U”-shaped bracket that you attached near your bike’s fender so that they overlap and form straight lines. The bracket extenders should be on the outside.
        2. Grab your six small screws. Locate the three holes on each arm of the “U”-shaped bracket and make sure they are aligned with spaces in the bracket extenders that they overlap with. Working from the outside in, insert a screw through the large space of the bracket extender into each hole on the “U”-shaped bracket. Tighten with your Allen key. Congrats! You’ve done it.

   

  Our original rear basket bike model, which only fits our Bolt e-bike, already comes with everything attached—so you won’t find any loose hardware in the box. Grab a wrench and Allen key—those will help with loosening and tightening.

  Here’s how to get this basket secured on the Bolt:

  1. Prop the bike upright using the kickstand. Open the clamp on the seat stem tube of your bike and turn the clamp knob counterclockwise to loosen it. Slide the seat with its stem out from the tube. Remove the clamp. Set these pieces to the side.
  2. Locate the bolt and nut that are holding the rear fender (the protective covering over the rear wheel) in place. Loosen the bolt. Remove it, the nut, and the fender. Set these pieces to the side.
  3. Grab your basket and position it over the rear of the bike so that its attached clamp is near the seat tube and the hole in the bracket extending diagonally from the bottom of it is aligned with the fender attachment hole.
  4. If necessary, loosen the basket clamp and slide it down the seat stem tube.
  5. Grab the bolt, nut, and fender that you removed from your bike. Align the hole of the fender over the hole in your bike basket bracket and re-insert the bolt and screw to hold both the fender and the basket in place. Tighten using an Allen key.
  6. Tighten and close the basket clamp. Slide the seat clamp and back into position on the seat stem tube and then insert the seat stem into the seat stem tube. You should now have two clamps on your seat stem tube: The bottom one to secure the basket, and the top one to secure the seat.
  7. Position the seat at your desired height and tighten the seat clamp. (More instructions on how to attach the bike seat can be found here.) Nice work! Your basket is installed and ready to transport your stuff.

   

  Front bike basket

  Our front bike basket is compatible with the Jetson Axle, Bolt, Bolt Pro, Bolt Up, J5, J8m and LX10 e-bikes.

  Getting this one onto your bike takes little work: Just hold the basket in front of your bike’s handlebar stem—then slip the metal hooks under and then onto the handlebars so that the basket is in front of the handlebars. (Easy, right?)

  Carry on with your rides! If you need more help installing your bike basket, just reach out.

• Using my J8 e-bike

  Just what can you do with your Jetson J8 Electric Bike? We’ve got the ultimate J8 Cheat Sheet right here for you. Read on—before you ride on—so that you can expertly maneuver your e-bike on exhilarating adventures.

  Key features

  • Lock and charge – The J8’s removable battery fits in a compartment at the base of the handlebar and can be locked in using the included key. You can charge the battery inside the bike or out. It takes four to six hours to fully charge; you’ll know when it’s done when the battery’s indicator light switches from red to green.
  • Lights and sounds - Your J8 has a push-button horn (at the right thumb), push-button bell (near the left handbrake), and headlight, which can be turned on and off by holding the “+” button down for three seconds.
  • Fold and stow – The J8 can be made more compact for storage in small spaces and to carry for light transport. To do so, tilt its pedals up and out of the way; then unlock the clamp in the center of the frame and hinge the front of the bike towards the back—essentially, folding it in half.
  • Settings and stats –There’s lots of info on the J8’s LED screen, including the battery’s charge level, your riding speed, your trip time, and which Pedal Assist Mode you’ve set the bike in. (More on that later!) Icons will pop up if your headlight is on, when the brake is engaged, and to alert you to problems with the bike’s electrical systems.
  • Cogs and chain – The J8 has six gears. You can move to a lower gear by pressing the Gear Release Shifter on the right handlebar, and a higher one by pressing the Gear Shifter just above it.
  • Stop and go – There are two handbrakes on the J8: One on the left side to control the front brake, and one on the right side to control the rear brake. Acceleration happens via the pedals, a twist throttle, and Pedal Assist Modes that can be set using the “+” and “–“ buttons.

  Ways to ride

  There are three ways to ride the J8: You can move it using all-muscle power, all-motor power—or a little of both. (So cool, right?)

  Before you hit the pavement, you’ll need to power on. With a charged battery in place, hold down the “M” button to the left of the LED screen for three full seconds. (You’ll do the same thing when you want to power off.)

  Then, you can decide how you want to ride. Here are the details on all three methods:

  1. Pure pedaling
     
     For exercise or battery conservation, you can ride the J8 just as you would a traditional bike: by pedaling. Once the bike is on, push the “-“ button until you see a “0” on the screen to set the bike in Pedal Assist Mode 0, which means the motor will not provide you any acceleration assistance.
     
     Just as you would when peddling a “traditional” multi-gear bike, make good use of the gears to control resistance, speed, and cadence. Lower gears ease resistance on the pedals, which makes it easier to pedal up inclines; higher gears add resistance and give you the ability to propel your bike at a faster pace on flat roads or downhills.
     
     
  2. Power-assisted pedaling
     
     When you still want to pedal—but maybe not so hard—partner up with the J8’s Pedal Assist System, which draws power from the motor to keep you riding at a certain speed, even when you slow your cadence. The system’s sensors tell the motor when and how much extra “oomph” to deliver to the pedals—so you can exert whatever effort you’d like but still maintain a steady riding pace.
     
     There are three paces that can be reached and maintained through Pedal Assist. Use the “+” and “-“ buttons to set your bike in Pedal Assist Mode 1 for riding at 9mph; Pedal Assist Mode 2 for 12 mph, and Pedal Assist Mode 3 for 15.5 mph. You’ll see the number corresponding with the mode you’re set in on the LED Screen. (Recall from above that there’s also Pedal Assist Mode 0, in which no power will be drawn from the motor and your pace will be set entirely by your pedaling output.)
     
     To slow down or come to a stop while using Pedal Assist, just engage the handbrakes. You can also still make good use of the gears—as you would when pedaling without any motor assistance.
     
     
  3. Total throttle control
     
     If you don’t want to pedal at all, you can still get where you need to go on the J8. Make those pedals a resting place for your feet, and use your right hand to rotate the twist throttle towards you. The throttle will engage the motor just as an acceleration pedal would a car: The more you twist the throttle, the faster your bike will go.
     
     To slow down and stop, just ease up on that throttle and engage one of the handbrakes.

  Battery management

  Having a removable battery is especially cool if you’ve got a spare: When you head out for a long ride, you can carry a fully charged one in your backpack or front bike basket and swap it in when the first one has run out of juice. (That’s double the amount of motor power you’ll get on a single outing!)

  How much riding time or distance you can get from a single battery charge depends on how you ride. The more work you ask your motor to do, the quicker it will deplete—so go easy on the throttle and pedal assist functionality if you’re planning to be out for a while.

• How to change the speed on my e-scooter

  Need a change of pace? When you’re riding one of Jetson’s electric scooters, you can make that happen easily.

  In terms of speed control, our e-scooters fall into two categories: those with total throttle control, and those with throttle control—and more! Stay the course for info on speed management for both categories, along with a list of which e-scooter models fall under each.

  Before you read on—or try to get your speed on—we’ve got a few speed-related notes.

  1. All of our scooters have maximum speeds at which they’ll go; that max mph (miles per hour) can be found in each model’s user manual.
  2. Certain factors—including a rider’s weight, roughness of terrain, and weather conditions—can affect your e-scooter’s ability to reach maximum speed. You’ll be able to cruise the fastest on smooth, flat surfaces.

  Let’s move on with those instructions…

  Throttle control

  All Jetson e-scooters have a throttle that you can use to accelerate. Think of that throttle in the same way you do a car’s gas pedal: The more you engage it, the faster you’ll go. When you want to ease back on speed—ease back on the throttle—and/or engage the brake.

  Acceleration throttles are always on the right side of the handlebar and come in two types: thumb throttles and twist throttles.

  To accelerate using a thumb throttle, apply downward pressure with (you guessed it!) your thumb. The following Jetson e-scooter models use the thumb throttle and brake combination as their only means of speed control:

  • Beam
  • Bio
  • Cruise
  • Disney
  • E-Pocket
  • Highline
  • Slingshot
  • And electric scooters for kids, such as the Glow and the Disney Buzz Lightyear, Frozen, Frozen Folding, and Toy Story 4 models

  To accelerate using a twist throttle, use your right hand to rotate the throttle towards you. The following Jetson e-scooter models use the twist throttle and brake combination as their only means of speed control:

  • E-Kick
  • Globe
  • Tempo

  Throttle control—plus!

  Our e-scooters with more advanced speed functionality begin with the same idea as those above: the more you engage the throttle, the faster you’ll go. But these Jetsons have additional speed control features: All have multiple speed modes to help you regulate your riding rate, and some also offer cruise control functionality.

  • First, let’s talk speed modes: These e-scooters are preprogrammed with multiple speed modes, each of which allows you to reach a specific—and different--maximum mph when your scooter is set to it.
    
    To change from one speed mode to another, bring the scooter to a stop and then quick-press a specific button on your scooter. (Which button? We’ve detailed that below for each model!) When your e-scooter hits the mode you want, just stop pressing the button.
    
    Information about the maximum mph of each speed mode and how to know which speed mode your scooter is set in at any given point in can be found in your model’s user manual.
    
    There are three good reasons for choosing a speed mode that limits your maximum riding pace:

  1. If you’re new to e-scooter riding, keeping your Jetson in a lower speed mode will help keep you at a comfortable pace for building riding confidence.
  2. While riding in an area that has lots of obstacles or pedestrians, setting your Jetson in a slower mode will make for safer scootering.
  3. Where speed limits are in effect, switching to a slower mode will help keep you under that threshold.

  • Many of these models also allow you to activate cruise control, whereby you can pick a pace—and your scooter will do the acceleration and deceleration work to keep it. To disengage cruise control and go back to controlling the speed on your own—with your throttle—all you have to do is gently engage the throttle or brake.
    
    

  Here’s a rundown of models with one or both of these speed functions:

  • Breeze: Thumb throttle. Three speed modes; use the + and – buttons to switch from one to another. Cruise control only at maximum speed; to engage, hold the throttle down while riding at full speed for at least ten seconds.
  • Breeze Light: Thumb throttle. Three speed modes; use the + and – buttons to switch from one to another. To engage cruise control, hold a steady pace for at least ten seconds.
  • Canyon: Thumb throttle. Three speed modes; quick-press the “light” button (left button on the center of the handlebar) to cycle through them. To engage cruise control, hold down the thumb throttle for nine seconds until you hear a “beep.”
  • Element: Thumb throttle. Three speed modes; quick-press the “settings” button (at the top of the e-brake throttle on the left side of the handlebar) to cycle through them. No cruise control functionality
  • Element Pro: Thumb throttle. Three speed modes; quick-press the power button to cycle through them. No cruise control functionality.
  • Eris: Thumb throttle. Three speed modes; quick-press the power button to cycle through them. To engage cruise control, hold down the thumb throttle for 10 seconds until you hear a beep.
  • Knight: Thumb throttle. Three speed modes; quick-press the “function” button (at the top of your thumb throttle) to cycle through them. To engage cruise control, hold a steady pace for six seconds—and then the scooter will do the work to keep it.
  • Ora Pro: Thumb throttle. Two speed modes; quick-press the power button to change from one to the other. To engage cruise control, hold a steady pace for six seconds—and then the scooter will do the work to keep it.
  • Quest: Thumb throttle. Three speed modes; quick-press the power button to cycle through them. To engage cruise control, hold down the thumb throttle for eight to ten seconds.
  • Racer: Thumb throttle. Three speed modes; quick-press the “light” button (left button on the center of the handlebar) to cycle through them. To engage cruise control, hold the thumb throttle down for nine seconds until you hear a beep.
  • Slate: Thumb throttle. Two speed modes; double-click the power button to change from one to the other. No cruise control functionality.
• How to work the lights on my kick scooter

  It’s easy to look on the bright side whenever you’re riding a Jetson scooter with built-in LED lights. Here’s a rundown of how to get those lights lit.

  Scooters with motion-activated wheel lights

  Glow with the flow? Yes, please. Our most straightforward LED-lit scoots have motion-activated lights built right into their wheels. These scooters take care of all the illumination work themselves: All you have to do to get those wheels glowing is get out there and ride. These scooters include the:

  • Gleam
  • Leo
  • Triton
  • Spot
  • Twin
  • And some of our older models, including the Solo, Pixel, and Mist

  Scooters with motion-activated wheel lights—plus!

  Some Jetson scooters have those motion-activated wheel lights AND other LEDs that you can turn on and off as you please.

  There are some on the deck of the Lumi, for example, making for an ultra-impressive illumination of the sidewalk (and any cool sneakers you might have on). The battery compartment and on/off button for these lights is on the underside of the deck. Our Saturn Folding Kick Scooter has that feature, too—plus a separate battery compartment and on/off button on the handlebar stem to power the built-in lights there. (Let there be light—lots of it!)

  High-style light-up scooters

  On the LED front, Jetson’s mega-dazzlers have decks and handlebar stems that don’t just light up: They light up in various patterns of flashes and colors—anywhere from seven to 20 patterns, depending on the model.

  You can cycle through the patterns by consecutively quick-pressing your scooter’s lighting power button. When you’ve found the one that feels perfectly in style for the moment, just stop pressing: Your lights will remain in that mode until you click to change things up again. Here are some of the Jetson scooters with changeable lighting vibes:

  • Disney Cars, Frozen, Grogu, and Princess
  • Helix
  • Juno
  • Jupiter, Jupiter Jumbo, and Jupiter Mini
  • Mars
  • Orbit

  With the exception of the Helix, these all have motion-activated wheel lights, too.

   

  If your scooter has lights that power on and off with a button, be sure to turn them off as soon as you’re done using them. Trust us: Your batteries will thank you.

• Using my Ora Pro Electric Scooter

  Jetson’s Ora Pro is e-scooter sophistication at its finest. Swift, sleek, and streamlined, its push-button control makes riding a cinch. Once you’ve become acquainted with that functionality, you can let your thumbs do the work—so you can focus every bit of your attention on the journey.

  The power button

  The power button, atop the thumb throttle on the right handlebar, does exactly what you’d expect it to do: When you hold it down for three seconds, it will turn your Ora Pro on and off.

  This button is one multifunctional little mechanism, though—you can use it to do other things, including:

  1. Changing speed modes - The Ora Pro has two speed modes, catering to times when you want to take it slow and steady—and those when you want to be on the fast track.
     
     Speed 1 will allow you to reach speeds of up to 7.5 miles per hour (mph).
     Speed 2 lets you double the distance you can ride in the same amount of time: up to 15.5 mph.
     
     The top of your Ora Pro’s LED screen will show either a “1” or a “2” to indicate which speed mode the scooter is currently set at. To toggle between those two modes, quick-press and release the power button just once.
     
     
  2. Turning on the headlight – Dusk, dawn—whenever you need a little extra visibility—turn on the scooter’s headlight. You can do that by quick-pressing and releasing the power button two times in a row. Want to turn the headlight off? Press that power button twice again.
     
     
  3. Converting to kilometers per hour – Your LED screen will display your speed in miles per hour (mph); but if kilometers per hour (kpmh) is the pace measurement you’d prefer, quick-press and release the power button three times in a row. You’ll see the change reflected on the bottom of the LED screen.
     
     If you’re the kilo kind of rider, make note: You can ride at speeds of up to 12 kmph when the scooter is set in Speed Mode 1 and up to about 25 kmph when it’s in Speed Mode 2.
     
     
  4. Unlocking the scooter – If you see a lock icon on your screen when you turn your Ora Pro on for the first time, you can unlock it by quick-pressing the power button nine times in a row. The lock icon on the screen should disappear. Power your scooter on and then off—and you should be all set to ride. (Problems unlocking? Contact us.) 

  The brake and accelerator thumb throttles

  These are the levers on the handlebars to the left and right side of the center LED screen. The left lever is the brake, and the right one is the accelerator.

  That gives you total control over speed management—but should you find a pace that you’d like to stay at for awhile, just hold that pace steady for six seconds. After that, cruise control will activate and your scooter will stay at that speed on its own—until you press either thumb throttle to deactivate cruise control and take back speed control.