FAQs

  • While you’re moving and grooving on your hoverboard, the internal balance mechanism of your board is working hard to keep you upright: It makes adjustments every time you turn, take on new speeds, or tackle uneven terrain.

    But, sometimes, that balance mechanism gets off-kilter and needs to be reset, or “recalibrated.” It sounds complicated—but it’s not: This is something you can easily do, and it takes less than a minute. Here’s the lowdown on the “when” and “how”:

    When to recalibrate

    Your hoverboard will start acting up if it needs its mechanisms realigned. Here are some of the signs that it’s time to recalibrate:

    • It’s beeping—a lot.
    • It is spinning on its own in a way that feels “out of control.”
    • Its indicator lights are red or flashing red.

    How to recalibrate

    To get your hoverboard back in balance, follow the steps below. Here’s something important: Make sure that you’re not leaning on the board or putting any weight on it during any part of the process. (Special call-out to Motokicks riders: You’ll follow the same process, but need to do it twice: Once for each of your kicks.)

    1. Turn off your hoverboard and move it to a flat and level surface.
    2. If either side of the hoverboard is tilted forward or backward, gently twist it so that both footbeds (where your feet go) are completely horizontal and parallel to the floor.
    3. Hold the power button down for three to five seconds. (If you’ve got the Jetson Sphere Hoverboard, you’ll need to hold the button down for 15 seconds.)
    4. Release the power button when your hoverboard shows a sign that recalibration is done. What that sign is depends on the model you have. (Can’t remember the model name of your hoverboard? Turn it over: there’s a label on the underside of the board that lists it.)

      These Jetson hoverboard models will emit a series of beeps or play a musical tune, then you’ll hear a voice announcement stating “calibration successful.”

      • Hali X
      • Rogue
      • Sphere
      • Strike
      • Some generations of the Flash, Impact, Magma, Plasma, Rave, and Spin (formerly called the “Aero”)
      • Older Jetson hoverboard models that have a built-in Bluetooth speaker

      These Jetson hoverboard models will emit a series of beeps or play a short little musical tune—WITHOUT a voice announcement at the end.

      • J-Beat
      • Litho X
      • Motokicks
      • Sync
      • Tracer
      • X10
      • Zone
      • Some generations of the Magma, Plasma, and Spin (formerly called the “Aero”)
      • Older Jetson hoverboard models that do not have a built-in Bluetooth speaker

    5. Power off your hoverboard and turn it back on.
    6. If after completing this process, your hoverboard is still beeping, spinning, or shows red indicator lights, go through the recalibration steps again. It can take up to three recalibration attempts to get everything back in proper alignment.

    If you’ve gone through all these steps and your hoverboard still can’t find its balance, reach out to us! We can help troubleshoot and, if something is truly amiss, look into whether or not your board is qualifies for an in-warranty replacement.

  • If letters or numbers have popped up on the LED screen of your Jetson electric scooter, your scooter is trying to alert you to a glitch in its internal systems. Don’t get lost in translation trying to figure this error code out—or ever take your scooter apart to look for the problem: We’ve already got the scoop—and the solution.

    As soon as you see one of these codes pop up, reach out to the Jetson Care Team to tell us which one it is. We can use that code to figure out where the problem lies, assess the possibility of a fix, and look into no-cost parts or product replacement if your product meets the conditions of our warranty.

    We know our riders like to be not only on the go—but also in the know. For that reason, we’ve compiled this list of error codes with the internal systems to which they correspond for our best-selling scooters. (Don’t forget: In any and all cases, contact customer care before doing anything else!)

     

    Issues related to the accelerator and/or its thumb throttle

    • Bio: E02
    • Canyon, Globe and Racer: E2
    • Element Pro: 02
    • Eris: E1
    • Knight: B, E2, EB
    • Ora Pro: 08
    • Quest: E1, E2

    Issues related to the handbrake, brake throttle, or brake itself

    • Bio: E02
    • Canyon, Knight, and Racer: E3
    • Element Pro: 40
    • Eris: E6
    • Globe: E4
    • Ora Pro: 02

    LED display glitches

    • Bio: E20
    • Canyon, Eris, and Racer: E0
    • Element Pro: 20
    • Globe: E7
    • Knight: A, E1, E7
    • Ora Pro: 10,11

    Problems with the central electronics system (PCB Board, controller, current, etc.)

    • Bio: E10
    • Canyon and Racer: E1, E4
    • Element Pro: 10
    • Eris: E4, E7
    • Globe: E3, E6
    • Knight: E5, F
    • Ora Pro: 09

    Malfunctions with the motor

    • Bio: E01, E08, E80
    • Canyon: E5, E6
    • Element Pro: 01, 08, 42
    • Eris: E3, E5
    • Globe: E1
    • Knight: C, EC, E4
    • Ora Pro: 07
    • Racer: E1, E5, E6
    • Quest: E08

    Battery issues (low voltage, overvoltage, overheating, connections, etc.)

    • Bio: E04, E40
    • Canyon: E7, E8
    • Element Pro: 04
    • Eris: E2
    • Globe: E5
    • Knight: E, E6
    • Ora Pro: 06
    • Racer: E7
    • Quest: E04

    Our support team has the ultimate error code list, so if you don’t see your model or your error code listed—just reach out. We live to be error code free.

  • If your hoverboard is making a beeping sound, it’s likely not broken: Those beeps are the hoverboard’s voice, and it’s just trying to tell you something.

    There are three reasons a hoverboard will start beeping. With just a little troubleshooting, you can figure out which one it is and then make a few adjustments to make it stop.

     

    Beeping as a speed warning

    As a safety indicator and a warning to slow down, Jetson hoverboards will beep when they have reached their maximum riding speed. If it’s one of our models with adjustable speeds, and you’d like to pick up the pace, change the setting from “beginner mode” (the slowest) to “intermediate mode” or “advanced mode” (the fastest).

     

    Beeping because the battery is low

    Your hoverboard will beep, too, tell you when the battery is low on juice. You’ll know if this is the case by also checking out the battery indicator light(s) on top of the board.  

    • Some of our models have a single battery indicator light. When the charge is at less than 20%, it will flash red.
    • Other models have three battery indicator lights. You’ll know if the charge is less than 20% if just one of them is illuminated or flashing.       
    • Jetson hoverboards with a built-in Bluetooth speaker may also announce “low battery.”

    If you have determined that a low battery is the cause of the beeping, it’s time to plug your hoverboard in for a good charging session.  

     

    Beeping because the balance is off

    Beeping can be your hoverboard’s way of telling you that it needs to be recalibrated—basically, that its balance mechanism is off-kilter and needs to be reset. Here are the steps to take to bring your hoverboard back into balance.

    1. Turn the hoverboard off and place it on a flat and level surface.
    2. Make sure you’re not leaning on the hoverboard or putting any weight on it.
    3. Hold the power button down for three to five seconds. (If you’ve got the Jetson Sphere Hoverboard, you’ll have to hold it for 15 seconds.)
    4. Release the power button when your hoverboard shows a sign that it’s done. Depending on the model, you’ll either see the flashing of the product’s indicator lights, hear a beeping sound, or hear the words “recalibration complete.”
    5. Power off your hoverboard and turn it back on.
    6. If all internal components have not been reset and you still hear repeated beeping, go through this process again. It can take up to three recalibration attempts to get everything back in proper alignment.
  • The Alpha L Jetkart Combo is something spectacular, isn’t it? A ride on this thing brightens any day. (Special shout-out to its ultra-cool lava LED lighting effect.)

    Before you get out there and light. it. up. at speeds up to 9 mph, you’ll need to get that seat secured. Word on the street is that it can be tricky—so we’ve got troubleshooting tips to help. Grab all the bits and pieces included in the box, and let’s get your Alpha saddled up.

    What you’ll need

    This part of the assembly process will require:

    • Four bolts (These look like screws.)
    • Four washers (These are the small, flat “O”-shaped rings.)
    • The Jetkart seat
    • The Jetkart frame
    • The wrench included in the box

    Helpful hint: You do not need any stand-alone nuts to get the seat attached. Nuts are already pre-installed into holes in the bottom of the seat, and they’re ready to receive the bolts that you’ll screw into them.

    Attaching the seat

    Ready to roll? Here’s how to get the seat secured.

    1. Slip a washer onto each bolt.
    2. Position the seat in place on the top of the frame. It should be at the back of the frame and facing forward.
    3. Working from the bottom up, screw one bolt/washer combo through each hole on the frame and into the pre-installed nuts in the bottom of the seat.
    4. Use the included wrench to tighten each bolt. (Be sure not to over-tighten! This could cause the seat to crack.)

    Here’s a video to give you some visual assistance.

    Success? Congrats! You’re ready to move forward with the rest of the assembly process that’s detailed in the Alpha’s user manual.

    Remember: If you need assistance with assembly—or anything Alpha-related—the quickest and easiest way to reach the Jetson Care Team is by starting a chat online.

  • Trouble powering up? That’s frustrating. There are three things you can do to try to determine where the problem might lie. 

    Check the charger

    Not all Jetson chargers are compatible with all Jetson products. Make sure you’re using the charger that came with the specific model and product that you’re trying to charge.

    Test the outlet

    Try plugging something else into the same outlet you’re using to try to charge your Jetson: A lamp, your laptop, even a blender. If those products are not getting power, either, something could be wrong with the outlet. (Unfortunately, we can’t help with that.)

    Troubleshoot

    All Jetson chargers have an indicator light to signify charging status. (Need help finding the indicator light? Check your model’s user manual.)  That light can help tell us if the charger, itself, is in good shape.

    • First, plug only the charger into the outlet (without the product attached to the other end). The indicator light should illuminate in a blue or green color. 
    • With the charger still plugged into the electrical outlet, next plug the other end of the charger into your product. The light on your charger should turn red.

    If the indicator light is not functioning as it should, a new charger could help with the powering-up problem. But if the charger seems to be working properly, there could be something malfunctioning with the product, itself, or its battery.  

    In either case, we can help fully assess the problem, talk about replacement parts, discuss warranty coverage, and more. Starting a chat with J., our superstar virtual assistant, is the best and quickest way to reach us.