FAQs

  • Please note that the lights on the Aura are motion-activated. If the lights do not turn on while in motion, please try the troubleshooting techniques below. If the issue persists, our dedicated support team is available at help@ridejetson.com for warranty assistance!

    • First, remove the tab from the valve light battery case to activate the lights on your Aura
    • Hold down the Aura power button for 5 seconds or longer
    • Ensure that batteries are inserted correctly into the Aura frame. If the batteries are inserted in the wrong direction, the lights will not power on.
    • Check that your Aura frame battery case is inserted securely