FAQs

  • The lights on the Aura are motion-activated. If the lights do not turn on while in motion, please try these troubleshooting steps

    1) Remove the tab from the valve light battery case to activate the lights on your Aura
    2) Hold down the Aura power button for 5 seconds or longer
    3) Hold for 3 seconds to change the light pattern, and hold for 1 second to change the light color.
    4) Ensure that batteries are inserted correctly into the Aura frame. If the batteries are inserted in the wrong direction, the lights will not power on.
    5) Check that your Aura frame battery case is inserted securely

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages. After hours? Come back again tomorrow!