FAQs

  • The E9 error code refers to a brake issue, so a new head unit would be a great starting part. Please contact our Customer Care Team for further support.

  • The Jetson Element Pro is designed for ages 12+ and can reach up to 12 miles on a single charge. Keep in mind that range varies depending on rider weight, riding style, speed, terrain, and other factors.

  • To turn on your element scooter, press and hold the power button for 3 seconds. Then place one foot in front, and the other in the back at a 70-90 degree angle. Kick to start the scooter (this feature can be disabled) and gradually press the black throttle on the right, until you are comfortable with increasing speed.