FAQs

  • All Jetson products are water-resistant and not waterproof. Your device can withstand small amounts of water. However, improper storage, maintenance, or usage will result in electrical issues, not covered by warranty. If your device experiences large amounts of water, we recommend dismounting, powering off, and not charging to avoid injury.

  • To clean the Flash hoverboard, carefully wipe with a damp cloth and then dry. Do not use water to clean the flash, as the electrical systems may get wet, resulting in personal injury or malfunction not covered by warranty.

  • The two lights on top of the Flash Hoverboard represent the battery and status indicators. The battery indicator light will display the power level - Green (Over 50%), Yellow (20%-49%), and Red (less than 20%). The status indicator light will turn green when rider weight is applied or turn red when there are sensor or stability issues that can be resolved with recalibration.

  • To charge your Flash hoverboard, first ensure that you have plugged your charger into a working wall outlet; the light on the charger will illuminate green or blue. Next, plug the other end of the charger into the charging port on your device. When connected, the charging light will illuminate red and turn green or blue again once charging is complete. Be sure to only charge your hoverboard for up to 3 hours or until the light changes from red to green or blue - not longer. Overcharging or undercharging will affect your battery and is not covered under warranty.

  • The Flash hoverboard model comes equipped with dual bluetooth connectivity. For assistance connecting please view our user manual, available in your box or online.

  • To recalibrate, turn your hoverboard off and place it on a flat surface, ensuring both sides are level. Then press and hold the power button until the lights begin to flash (about 3 seconds). Repeat these steps up to 3 times to reset your hoverboard. Still having trouble? Reach out to us at help@ridejetson.com - we'll be happy to steer you in the right direction :)