FAQs

  • 1. To unfold your scooter, first press down on the gray bearing at the base of the stem.

    2. While pressing down on the gray bearing on the stem, release the deck to lock the stem into place.

    3. Once the scooter stem is locked upright, adjust the height of the stem by tightening the stem clamp located near the handlebars.

    4. Press the black button located on the stem to your desired height.

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  • Yes, the wheels on the Disney Frozen II Kids Electric Scooter light up. However, the light color, sequence or pattern for the wheels will remain lit as a default and cannot be changed.

  • To change the desk and stem lights on your Jetson Disney Frozen II Kids Electric Scooter, press the LED Light button, located on the bottom, left of the scooter's deck. There are 3 light settings that can be accessed by clicking the button.

  • The Disney Frozen II Kids Electric Scooter is designed for riders 8+, who do not exceed 145 pounds.

  • To order replacement parts for your Disney Frozen II Kids Electric Scooter, visit us at https://ridejetson.com/collections/parts or email customer support with an image of the part needed so that we may confirm availability and pricing.

  • To charge your Disney Frozen II Kids Electric Scooter, simply plug the charger into a working wall outlet. Next, plug the charger into the charging port located on the bottom, left of the scooter's deck. When charging, the indicator light on the charger will display red and turn to green/blue when fully charged (no longer than 4 hours).

  • To start your Disney Frozen II Kids Electric Scooter, ensure that the power switch is turned on and the deck lights illuminate. Next, kick start your scooter using one foot to push scooter forward for about 5-8 kicks to before clicking the throttle. Note: Motor will only engage if scooter wheels are moving at 3-4mph. To stop, release the throttle and apply hand and/or foot brake.