FAQs

  • Only one promo per order can be used at a time.

  • If you bought your product from an authorized retailer, your receipt will be your proof of purchase.
    If you bought your product from RideJetson.com, we sent you a confirmation email at the time of purchase. You can also log in here to see your order.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • Klarna is a financing options making Jetson products affordable for everyone's budget! Paying monthly with Klarna is just as easy as checking out normally through our website.

    Step 1: Find your pair of wheels

    We sell e-mobility products that range from pedal assist e-bikes to e-scooters to hoverboards and beyond! No matter how you want to get around, we have an option for you. Once you find what you like, add it to your cart, and when you’re all set to make your purchase, click checkout.  

    Click here to see what we have on sale right now!

    Step 2: Fill out your info

    At checkout, fill out your shipping information and shipping method - we have free shipping on all non-parts orders! When you’re done, go to payment method.

    Step 3: Slice it with Klarna

    On the payment methods page, instead of selecting credit card or paypal, select “Slice it. Pay over time with Klarna” to setup your payment plan. Once you select “Complete Order” you will be redirected to Klarna to complete your purchase.

    Once you get your new Jetson, you can easily ride to work, run errands, or just zip around for fun! If you run into any trouble with your purchase, our support team is happy to help. We look forward to welcoming you to the e-mobility club!

  • We can provide expedited shipping options for all non-electric items.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • Taxes are applied to all orders appropriately according to the state you place order from.
  • Yes, all transactions are encrypted and we do not store any sensitive payment details on our servers.

     

  • International shipping is available for select models and for all spare part purchases.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • An authorization hold is placed on your method of payment at the time the order is placed. We capture the funds at the time of fulfillment, which usually happens within 24-48 business hours. 

  • Locating your Jetson product manual is now easier than ever, Simply click here to View the manual online at any time or download to print and access offline!

  • Products purchased through an authorized retailer must follow the return policies of the retailer. These orders cannot be returned to Jetson directly.


    For purchases made directly at ridejetson.com please review our return policy.


    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • Yes, please sign up for our newsletter to receive notice when we're running a promotion.

  • Many large retailers carry Jetson products. You can contact or visit your local Target, Best Buy, Walmart, or Kohl's store to see our products in person. Click HERE to check out our full list of authorized retailers.

  • We try to process all orders placed on our website within 1 to 2 business days. All orders are shipped via ground shipping method and average delivery times are 1-2 business days for West Coast, 3-4 days for Midwest, and 5-6 days for East Coast. Orders $100 and over ship signature required free. 

    ***Some of our larger electric bicycles (such as Gen 1 Electric Bike and Fatboy Electric Bike) will ship via Truck Freight and the carrier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you.

     

    Click HERE to review our shipping policy

  • At this time, we are unable to support custom orders. However, we offer our products in many colors and designs to make it easy for you to find your style and your look.

  • Don't fret we're here to help!
    You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.

    After hours? Come back again tomorrow!
  • We primarily ship via Fedex, however some packages may be delivered USPS or UPS.

  • Don't fret we're here to help! If your order arrives visibly damaged from transit, please take pictures, refuse the package, and file a claim with the carrier immediately.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages. After hours? Come back again tomorrow!

  • We cannot ship to PO BOX or APO/FPO addresses.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • We currently do not offer order pick up for orders placed on ridejetson.com. However, Jetson products are carried at many major retailers and may be available in a store near you. You can check your local Target, Best Buy, Walmart, or Kohl's store for availability.  

  • We do not offer gift wrapping at this time.

  • Paypal, Google Pay, Apple Pay, Visa, MasterCard, American Express and Discover cards.

  • Shipping charges depend on order items and destination.

    Continental US:
    Free shipping for full products orders ( shipping on parts not included)

    Non-Continental US (Including Alaska & Hawaii):
    Shipping costs can range from $9.99 to $25

    International:
    We do not ship internationally at this time.

    Please note: We do not ship to PO Boxes.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • When your order is ready to ship, Jetson customers will receive an email notification containing tracking information. You can also access your order status by logging in at your ridejetson.com account

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!

     

  • If you make your purchase directly from Jetson via www.ridejetson.com then your product will ship out of one of our three warehouses. We have a warehouse on the East Coast, West Coast and Midwest.

  • No, we believe electric transportation is the way of the future. We do not make any gas-powered products.

  • All Jetson products are designed in Brooklyn, NY and manufactured in China.