Answers

Answers

  • When the ride feels exhilarating and easy-going all at the same time, you know you’ve hit the e-scootering sweet spot. Here are our top tips on how to ace electric scooter riding.

    How to stand

    Having the right stance will help with balance and stability when you turn, speed up, slow down, or encounter rough terrain. Place on foot at front of the scooter deck with the toes pointing straight forward and put the other foot behind it--turned outwards at about a 70- to 90-degree angle.

     

    How to get started

    Jetson electric scooters have as their accelerator mechanism either a thumb throttle, which you push down with your right thumb, or a twist throttle, which you rotate with your right hand. To avoid a sudden burst of speed, always apply gradual and gentle pressure to the throttle.

    Here’s the scoop on which Jetson models have which kind of accelerator:

    • Twist throttle – Globe and Tempo
    • Thumb throttle – Bio, Canyon, Echo, Element, Element Pro, Eris, Glow, Highlight, Knight, Omega, Ora Pro, Quest, Racer, and the Disney Buzz, Frozen II, Frozen II Folding, and Toy Story 4 e-scooters

    Engaging the accelerator is enough to get started on most of our e-scooters, with the exception of these, which require some manual motion-activation to start. What that means: Before engaging the accelerator, you have to propel the scooter forward by making a few consecutive pushes off the ground first—similar to how you'd ride a kick scooter.

    These are some of the Jetson e-scooter models that require a motion-activated start:

    • 1 – 3 foot kicks - Canyon, Eris, and Knight
    • 5 - 8 foot kicks - Bio, Echo, Quest, and Tempo

    Important: Always raise the kickstand before starting your ride.

    How to move

    Functionality is the same for both the thumb throttle and the twist throttle: the more you engage it, the more the motor will kick in.

    To maintain speed when traveling on long, flat stretches, hold the accelerator at a steady position.

    If your scooter has multiple speed modes and/or cruise control, make use of them to maximize the riding experience.

    To turn, rotate the handle left or right—and the scooter will veer accordingly. The larger the rotation, the sharper the turn. Be sure to adjust your body weight to maintain balance while turning.


    How to brake

    To decelerate gently, you can just ease up on the accelerator. But for a quicker slow-down or stop, use the brake(s).

    Jetson e-scooters have three types of brakes: handbrakes and e-brakes, which are located on the left side of the handlebar, and foot brakes, which are located above the rear wheel as part of the wheel fender. For all types, engage the brake gently to slow down and apply more pressure to come to a complete stop.

    Here’s a breakdown of which brakes are on which Jetson e-scooters:

    • Handbrake only - Canyon, Eris, Globe, Knight, and Quest
    • E-brake only - Disney Frozen II Folding and Ora Pro
    • Only a rear foot brake - Echo, Tempo, and the Disney Buzz, Frozen II, and Toy Story 4 scooters
    • Both a handbrake and a rear foot brake - Racer
    • Both an e-brake and a rear foot brake - Bio, Element, Element Pro, Glow, Highline, and Omega

    To use a handbrake, squeeze the lever with the top four fingers or your hand.

    To use an e-brake, push down on it with your left thumb.

    To use a footbrake, raise the back foot off the deck and use it to apply downward pressure on the brake. Important: If your e-scooter does not have a dedicated rear foot brake, do not press down on the rear fender or you risk breaking the fender.

    For more e-scooter know-how, check out our other support articles, which include tips on where to ride, how to charge your scooter correctly, how to fold your e-scooter for storage and transport, and what an error code on your scooter's LCD display might mean.

  • Once they catch on to the joy of scootering, kids want to bring their scooters anywhere and everywhere. That’s why we make so many of our kick scooters foldable: So they can easily be stashed into school cubbies, carried onto subway trains, and packed into the truck of a car alongside suitcases and souvenirs.

    Read on for more info on which Jetson kick scooters can be folded—and how to do it.

    Category A: “Collar” folding mechanisms

    The following Jetson kick-scooter have collars wrapped around the base of the handlebar stem. Depending on the model, that collar needs to either be pushed upward on the stem of the scooter or pushed downward in order to “unlock” the folding mechanism. These Jetsons have collar folding mechanisms:

    • Jupiter Mini and the Disney Cars, Grogu, and Princess scooters – Scooter is marked with an arrow indicating if the collar mechanism needs to be moved up or down.
    • Twin – Pull the collar up.
    • Spot –First, lift the seat up so that it folds into the handlebar stem. Then spin the seat around the stem so that it’s on the front of the scooter. Then continue the folding process as detailed above, pulling the collar upwards to get started.

    To fold: “Unlock” the folding mechanism by raising/lowering the collar, then use the other hand to gently lower the handlebar down towards the rear of the scooter deck. Release the collar and bring the handlebar down fully, until it “clicks” into the folded position.

    To unfold: Raise or lower the collar on the handlebar stem, then gently lift the handlebars away from the deck and into riding position until it “clicks” into place.


    Category B: Button-controlled folding

    The Saturn has a button on the underside of the deck, just below the handlebar stem.

    To fold: While pushing the button, begin to lower the handlebar down towards the rear of the scooter deck. Release the button and continue lowering until the scooter “locks” into the folded position.

    To unfold: Press the button and raise the handlebar back into riding position until it “clicks” into place.

    Category C: Release levers

    These scooters have folding release levers at the base of the handlebar stem—just above the deck. The lever is locked into place (for safety while riding) with a latch and loosening knob.

    • Frozen 2
    • Helio X
    • Helix (does it click into folded?)
    • Hex (Same for all)
    • Juno
    • Jupiter and Jupiter Jumbo
    • Leo
    • Mars
    • Orbit
    • Spiderman
    • Triton (Note: On this model, the release lever is located on the front side of the stem.)

    To fold: Open the side latch and twist the knob to loosen. Pull up on the release lever and gently lower the handlebar down towards the deck until the handlebar “clicks” into the folded position.

    To unfold: With the latch already unlocked and the knob loosened, pull up on the release lever and gently raise the handlebar upwards and into riding position until it “clicks” into place. Tighten the knob and close the latch. (Important: Do not overtighten the knob. Overtightening the knob can restrict the latch from opening and closing easily.)

    Category D: Removable stems

    Some models cannot fold, but they do have stems that can be removed to make them easier to store. To remove the stem, press the stem release button and simultaneously lift the stem out of the scooter base. Here are the Jetsons with removable stems and the location of each one’s stem release button.

    • Gleam– Front side of the scooter at the base of the stem
    • Lumi – On the stem above the deck
    • Mist – On the underside of the deck at the base of the stem

  • Why ride a Jetson JetKart? One good reason: These things are seriously fun.

    After you get yours properly set up and familiarize yourself with functionality, let us teach you the art of JetKart-ing. This is a lesson you’ll definitely want to pay attention to.

     

    Getting on

    1. Make sure the hoverboard is powered off before you try to climb onto the kart—otherwise the pressure you put on the hoverboard while settling in will send your JetKart flying.
    2. Carefully take a seat and place your feet on the footrest—one foot on each side of the frame.
    3. Check that the hoverboard is level. If necessary, reach back and rotate the hoverboard footpads so that they are both aligned and parallel to the ground.
    4. Take note of the handle height: This is your JetKart in a “neutral” position, which is a good reference point to have.
    5. If riding the Condor: Buckle and adjust the seatbelt so that it is secure over your lap.
    6. Reach down and power on your hoverboard.
    7. If riding the Alpha L. or Force: Quick-press the hoverboard power button after it is turned on to change your JetKart’s lighting mode to one that feels right for the ride. For the Force: Double-press the hoverboard power button to set your kart’s lights in motion-activation mode.
    8. Make moves. (Keep reading!)

    Making moves

    On the Alpha L., Force, Impulse, JetKart, and JetKart 2.0:

    • To go forward, simultaneously and evenly push down on both handles. The more you push down, the faster you will go.
    • To go backwards, simultaneously and evenly pull up on both handles. The more you pull up the handles, the faster you will go.
    • To turn right, push down on the left handle while pulling up on the right handle.
    • To turn left, push down on the right handle while pulling up on the left handle.
    • To slow down, gradually return the handles to the neutral position.
    • To stop, pull up on the handles briefly and then return them to the neutral position, taking care not to push them down, which will exert forward movement.

    On the Condor:

    • To go forward, push down on the accelerator pedal with your right foot.
    • To boost speed, push down on the handle while moving forward.
    • To go backwards, pull the handle upwards. Hold it up while you ride in reverse. Release it to the neutral position when you would like to switch back to forward movement.
    • To turn, rotate the steering wheel left or right.
    • To slow down or stop, push down on the brake pedal with your left foot.

    Important: Always power off the hoverboard before unbuckling and getting off a JetKart.

    How to hoverboard

    If you’ve got a JetKart or one of our combo units, that also means you’ve got a hoverboard, too. (Cool, right?) Check out these tips on how and where to take your hoverboard for a spin all on its own.

    While we’re at it, these articles are helpful for hoverboard ownership, too:

  • You’ll pique everyone’s attention when you zip around on your Jetson JetKart. The ride is swiftest and most worthy of showing off when the kart is perfectly positioned on the hoverboard.

     

    Understanding how it works

    To understand proper positioning, it helps to understand how the kart and the board function together. The footpads on the hoverboard have sensors underneath them that sense shifts in pressure and effect movement of the hoverboard accordingly. When you’re standing on the hoverboard and riding it all on its own, those changes in pressure come from your feet—but when the hoverboard is connected to JetKart, those changes come from movements of the brackets at the bottom of the JetKart handles. Pushing or pulling the handles changes the pressure on the footpads—and, propelled by the hoverboard, your kart takes off.

    With that in mind, always pair your kart with the right hoverboard: Our JetKart and JetKart 2.0 have adjustable brackets that make them compatible with all Jetson hoverboards. However, our combo units come with a kart and board that were specifically made to match—so if you’ve got the Jetson Alpha, Condor, Force, or Impulse, always use the included hoverboard.

     

    Attaching your kart to the board

    Here’s how to get the kart’s handle brackets properly positioned on the hoverboard sensors:

    1. Prep your hoverboard. Make sure your hoverboard is fully charged and properly calibrated. Then, power it off.

    2. Position the kart on the hoverboard. You will want your hoverboard’s power button to be easily accessible once it’s underneath the kart, so make sure that the side with that button will be facing outwards from the back of the kart.

      Then, lift the back/seat section of the kart frame onto the hoverboard and rest it on the hoverboard so that each bracket at the base of the kart handles is resting on one hoverboard footpad.

    3. For JetKart and JetKart 2.0 only: If necessary, re-size kart brackets to fit the hoverboard. According to the instructions in your model’s user manual, loosen the hardware on top of each bracket.

      Then, condense or extend the brackets as necessary to fit the width of the hoverboard, so that the front and back the brackets are hugging the front and back edges of the hoverboard.

      Retighten the hardware on the top of the bracket to secure it.

    4. Strap the kart onto the hoverboard.

      With the brackets resting on the hoverboard, feed a Velcro strap through the front slot on each bracket. Fold the ends of each strap over the slot and “lock” the strap using the Velcro fastening.

      Wrap the straps under the hoverboard and feed them through the slots in the back of each JetKart bracket.

      Pull both straps tight, fold the end of the strap down, and “lock” the strap using the Velcro fastening.

      Check that the kart is secured on the hoverboard.

    5. For Alpha and Force only: Connect the kart to the hoverboard’s battery.

      Because the karts that are part of our Jetson Alpha and Jetson Force combo units have (awesome) light-up features, they require an electrical connection to be made with the hoverboard so that the lights can draw power from the hoverboard’s battery.

      To connect the kart to the power source, plug the cord coming from the rear of the JetKart seat into the charging port of the hoverboard.

    6. Helmet on. Power on. Ride on!

  • Young riders never stop going—and many never seem to stop growing. Make sure they’re always scooting safely by riding with their handlebar at a height that allows them to get a good grip.

    A position that’s suitable—and scoot-able—is one in which the handlebar falls somewhere between their waistline and chin when they are standing on the scooter deck. Then, it’s all about preference: Within that range, any handlebar height that allows the rider to feel comfortable and in control is the best one for getting around.

    With the exception of the Flex, all Jetson kick scooters have a handlebar that’s adjustable in height. To change heights, follow these steps:

     

    Step one: Unlock the fastener

    Adjustable Jetson kick scooters have a fastener at the adjustment point that locks and secures the handlebar in place. In order to free up the handlebar for adjustment, that fastener needs to be unlocked, or opened. Depending on the model, that fastener will be one of two types:

    1. A stem clamp

      This kind of clamp is a metal ring around the handlebar stem at the adjustment point; it has both a lever and knob.

      To loosen the clamp’s hold on the handlebar stem, pull the lever away from the stem and into the “open”/“unlocked” position. If necessary, rotate the knob to widen the clamp opening more.

      Jetson kick scooters with a stem clamp:

      Disney Cars, Grogu, and Princess
      Helix
      Hex
      Juno
      Jupiter, Jupiter Jumbo, and Jupiter Mini
      Leo
      Mars
      Orbit
      Pixel
      Saturn
      Solo
      Twin

    2. A twist lock

      This kind of lock has a plastic collar around the handlebar stem at the adjustment point.

      To “open”/”unlock” the collar, twist the collar counter-clockwise.

      Jetson kick scooters with a twist lock include the:

      Gleam
      Lumi
      Mist
      Spot

     

    Step two: Change the handlebar height

    Next, locate the stem pin—a small button-like mechanism that “pops” into place—and the stem-pin holes, each of which designates a handlebar height option. (Note for owners of the Spot: To access the pin, raise the tube at the base of the handlebar stem.)

    To move the pin to a new hole and set the handlebar at a new height, push the pin in and simultaneously raise or lower the handlebar. Continue until the pin “pops” out of a different hole.

     

    Step three: Lock the fastener

    To secure the handlebar in at its new position, you’ll need to lock the fastener.

    1. Stem clamp models - Close the lever and, if necessary, twist the knob to tighten the clamp further. (Be careful not to over-do it! Twisting the knob too tight can prevent the lever from opening and closing easily.)
    2. Twist lock models - Rotate the collar clockwise until it is tight around the stem.

    Important: Don’t forget this step! The stem pin is not enough to secure the handlebar at its desired height. For safety and handlebar security, the fastener (clamp or twist lock) must also be tight around the stem.

     

    Step four: Ride!

    Make every ride the best one yet. Check out our tips on how to ride, where to ride, and how to rock your scooter’s lights.

  • The road ahead always looks bright when your e-bike has a headlight. With the exception of the J5, all Jetson electric bike models do. Read on to learn how to get your beam on.

     

    Independent lighting control

    The following Jetson e-bike models have simple, quick-push lighting control:

    • Axle – There is a dedicated button on the handlebar that activates both the headlight and taillight together. Quick-press the button to turn both lights on or off.
    • Bolt – A flip switch on the handlebar controls both the headlight and taillight. Push the switch up to turn the lights on, and push it down to turn them off.
    • LX10 - Quick-press the headlight button to turn the headlight on or off; this bike only has a light up front.

    Integrated lighting control

    Some of our e-bikes have more complex electronic interfaces. To keep their handlebars ergonomic and all controls easy to reach, some buttons are multipurpose. Here’s how to access lighting control on these models.

    • Bolt Pro and Bolt Up – Both cruise control and the headlight are controlled by the button on the right side of the handlebar. When quick-pressed, it activates cruise control; to turn on or off the headlight, hold it down, instead, for 4 full seconds.

      Both the Bolt Pro and the Bolt Up also come with an attachable rear light, which you can fasten to the bike by wrapping it around the seat post. This rear light, which does not connect to the bike’s power system, has its own battery and power button. Quick-press that button to turn the light on; it will illuminate in a fast-flashing pattern. A second press of the button changes it to a slower flashing mode; a third press changes it to steady illumination; and a fourth press turns the light off.

    • Adventure, Metro, Journey, and J8 – The “+” button next to the LCD display changes the bike to a higher pedal assist mode—but it is your headlight headquarters: Hold it down for 3 to 5 seconds to turn the headlight (and, for the Journey, also the taillight) on or off.

      Like the Bolt Pro and Bolt Up, the Adventure also has an attachable rear light that is not connected to the bike’s main power system and has its own built-in battery. There is a small power button on this light which, when quick-pressed, turns the rear light on or off.

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