Online Ordering Common Questions

  • Only one promo per order can be used at a time.

  • If you bought your product from an authorized retailer, your receipt will be your proof of purchase.
    If you bought your product from RideJetson.com, we sent you a confirmation email at the time of purchase. You can also log in here to see your order.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • Klarna is a financing options making Jetson products affordable for everyone's budget! Paying monthly with Klarna is just as easy as checking out normally through our website.

    Step 1: Find your pair of wheels

    We sell e-mobility products that range from pedal assist e-bikes to e-scooters to hoverboards and beyond! No matter how you want to get around, we have an option for you. Once you find what you like, add it to your cart, and when you’re all set to make your purchase, click checkout.  

    Click here to see what we have on sale right now!

    Step 2: Fill out your info

    At checkout, fill out your shipping information and shipping method - we have free shipping on all non-parts orders! When you’re done, go to payment method.

    Step 3: Slice it with Klarna

    On the payment methods page, instead of selecting credit card or paypal, select “Slice it. Pay over time with Klarna” to setup your payment plan. Once you select “Complete Order” you will be redirected to Klarna to complete your purchase.

    Once you get your new Jetson, you can easily ride to work, run errands, or just zip around for fun! If you run into any trouble with your purchase, our support team is happy to help. We look forward to welcoming you to the e-mobility club!

  • We can provide expedited shipping options for all non-electric items.

    Is there something else we can help with? You can reach the Jetson Care Team from 10 am to 6 pm EST, seven days a week, by clicking the chat icon on the lower right side of any of our FAQ and Support pages.
     
    After hours? Come back again tomorrow!
  • Taxes are applied to all orders appropriately according to the state you place order from.
  • Yes, all transactions are encrypted and we do not store any sensitive payment details on our servers.

     

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