Online Ordering Common Questions

  • Only one promo per order can be used at a time.

  • Please contact help@ridejetson.com for your receipt if you purchased through ride jetson.com. If you purchased from a retailer, you can contact the retailer you purchased from for proof of purchase records.
  • Klarna is a financing options making Jetson products affordable for everyone's budget! Paying monthly with Klarna is just as easy as checking out normally through our website.

    Step 1: Find your pair of wheels

    We sell e-mobility products that range from pedal assist e-bikes to e-scooters to hoverboards and beyond! No matter how you want to get around, we have an option for you. Once you find what you like, add it to your cart, and when you’re all set to make your purchase, click checkout.  

    Click here to see what we have on sale right now!

    Step 2: Fill out your info

    At checkout, fill out your shipping information and shipping method - we have free shipping on all non-parts orders! When you’re done, go to payment method.

    Step 3: Slice it with Klarna

    On the payment methods page, instead of selecting credit card or paypal, select “Slice it. Pay over time with Klarna” to setup your payment plan. Once you select “Complete Order” you will be redirected to Klarna to complete your purchase.

    Once you get your new Jetson, you can easily ride to work, run errands, or just zip around for fun! If you run into any trouble with your purchase, our support team is happy to help. We look forward to welcoming you to the e-mobility club!

  • We can provide expedited shipping options for all non-electric items. For questions or assistance, please call our customer support center at 1-888-976-9904 or email help@ridejetson.com

  • You can cancel your order same day it was placed before 3PM EST. Once your order has shipped it will have to go through our return policy. Email us at help@ridejetson.com

     

  • Taxes are applied to all orders appropriately according to the state you place order from.

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