Warranty Common Questions

  • Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least one year. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate.

  • Jetson offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at help@ridejetson.com or toll free at 1-888-976-9904

  • The Jetson warranty covers internal manufacturer defects only and not physical damage. We offer replacement shells online, available in our Hoverboard Parts section.

    • Simply submit a warranty claim HERE and upload a copy of your receipt and a photo of the item, with a description of the issue.
    • Our support team will diagnose and troubleshoot your issue.
    • If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement
    • The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender
    • Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days
    • Return shipping will be covered on any repairs or replacements completed under the warranty.
    • If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs
  • We offer spare parts for most Jetson products exclusively on ridejetson.com.

    If you need assistance in choosing your item, please contact us at help@ridejetson.com or toll-free 1-888-976-9904

  • In order to file a warranty claim, we will need a receipt or proof of purchase. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation.

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