Whether you’re cruising around town or commuting to your coworking space, you’ll want an electric scooter with endurance. By charging yours the right way, you can help keep your Jetson’s battery in tip-top condition. We’ve got the “how to” here.
Best-practice battery care
Follow these guidelines to keep your e-scooter’s power system strong:
- Only charge your scooter with the charger that it came with—or a replacement that’s specific to your model. (Don’t see what you need online? Contact us!) Other chargers may seem to work—but could result in long-term battery power loss.
- Always plug the charger into the wall outlet before plugging the other end into your scooter’s charging port.
- Never power on the scooter while it is charging.
- Do not leave your scooter charging overnight or for extended periods of time.
- To maintain long-term battery capacity, keep your scooter plugged in until its battery reaches full charge.
- Before putting your scooter in storage, fully charge it—then fully charge it once a month while it’s there.
- If your scooter’s charging port has a cap or cover, be sure to close it when you remove the charging cord and before you ride.
When to charge
You can check the charge level of the battery for most Jetson e-scooter models by turning your attention to your scooter’s LCD screen. When the bike is powered on, you’ll see a series of bars on the screen; the more bars that appear, the more charge that your battery has left.
Depending on the model, full charge will be signified by four or five bars. As the battery depletes, those bars will disappear proportionately. A five-bar display, for example, will lose a bar with every 20% reduction in battery charge; a four-bar display will lose a bar every time battery charge reduces by 25%.
When only one bar remains on the display, it’s time to plug in and power back up.
- The charging port - The charging port for most Jetson e-scooter models can be found on the scooter’s deck—the area you stand on. A few exceptions: The charging port is on the handlebar of the Omega, and it’s on the handlebar stem of both the Element Pro and the Knight.
Special note for Knight owners: The Knight’s battery is removable and can be charged both when it’s installed in the bike or after it’s been removed. (If you have a spare battery, keep it fully charged! You can bring it with you on your adventures and swap it in when your first battery depletes—extending how far you can travel in a single ride.)
- The charger - Your charger also helps communicate battery charge status. It has an indicator light that will illuminate when it’s plugged into the power outlet and your scooter. When the light is red, charging is still in process; when it turns green, charging is complete.
Some e-scooter chargers already have the charging cable attached; others will come as two parts, and you’ll need to manually insert the cable into the charger.
- Charging times – Always remember to unplug your scooter from the charger when charging is complete. Charging times for Jetson’s e-scooter models are as follows:
Up to three hours: Beam, Bio, Knight, and Ora Pro
Up to four hours: Element, Element Pro, Frozen Folding, Globe, Glow, and Highline
Up to five hours: Eris, Omega, Racer, and Tempo
Up to six hours: Buzz, Canyon, Echo, Frozen, Quest, and Toy Story
Troubleshooting charging issues
If an error code is displayed on your e-scooter’s LCD screen, reach out to the Jetson Care Team. That error code may indicate that there’s a malfunction related to the battery or electrical system.
If no error code is displayed but you’re having problems powering up, follow the steps outlined in this article to try to determine where the issue might lie. If it’s with the charger or your battery, let us help try to get you back up and running.
The best and quickest way to reach the Jetson Care Team is by chat; it’s powered up 24/7.