Getting from Point A to Point B is a pleasure when you’re riding a Jetson—but occasionally your Jetson’s journey from the warehouse to your house isn’t always as perfect a ride. Incidents can ensue after orders leave our loading docks, such as damage, loss, or theft—so it’s a good idea to safeguard yourself against monetary loss as soon as you make a purchase.
Here are the deets on how to protect your Jetson deliverables:
What it is
Route Shipping Protection is insurance for in-transit mishaps—and more.
How to get it
We’ve made it easy: Route Package Protection is automatically added to all orders made on RideJetson.com. (The cost is calculated based on the value of the product you’re purchasing.) If you don’t want it, just opt out by removing it from your cart.
Why you want it
In a word: “security.” We take major precautions when packing up our products for shipment to prevent damage during transit and use carriers that know how to move and handle goods. But if an item arrives on your doorstep damaged—or does not make it there at all—having shipping protection ensures that you won’t have paid for something you’ll never get to use.
Should packages be missing or mishandled, having Route Package Protection saves you lots of time. You can skip past the complications of contacting carriers or having to present a case: Route will handle it all and make sure that you are properly recompensated with either a refund or a replacement shipment. What’s more, they’ll do it in record speed—and with little effort needed from you.
How it works
We’ve got two words here: “quickly”—and “easily.” Once you order a product that you’ve protected with Route, you’ll receive an email with your Route Order ID. If something happens in-transit with that product, just click through that email to the Route Resolve Center—or get there on Route’s app for mobile devices—where you can use that order ID number and your email address to file a claim.
It takes just a few clicks to give Route all the info they need. In less than a minute, you’ll have filed a claim and received a response from Route about its status. You can go back and check the status of your claim at any time—but you likely won’t need to: claims are fully processed within 24 hours after filing. Keep that number in mind: Route also offers support and service 24 hours a day—so you can file claims and call on them any time of day or night.
After you receive approval on a claim, you can decide what kind of resolution you want: either a straight refund for the cost of the product, itself, or a brand-new one sent your way. (We like the latter: It’s always good to have a Jetson around!)
What else you’ll get
In addition to insurance against in-transit damage or loss, you’ll also get a stronger magnifying glass on your shipment’s progress so that you can keep an eye out for its delivery. Route’s tracking interface online and in its app allows you to customize the type and frequency with which you’ll receive shipping and delivery updates, and watch your package’s movement on a map in real time.
What to do if something happens
If you’ve added Route Package Protection to your purchase and there is a shipping incident, reach out to Route directly. Be sure to read all the terms of Route’s policy and keep an eye on the calendar so that you’re reporting incidents in their required timeframe: Items that are missing but marked as “delivered” by the carrier, for example, can only be reported between five and 15 days after that reported delivery date.