If letters or numbers have popped up on the LED screen of your Jetson electric scooter, your scooter is trying to alert you to a glitch in its internal systems. Don’t get lost in translation trying to figure this error code out—or ever take your scooter apart to look for the problem: We’ve already got the scoop—and the solution.
As soon as you see one of these codes pop up, reach out to the Jetson Care Team to tell us which one it is. We can use that code to figure out where the problem lies, assess the possibility of a fix, and look into no-cost parts or product replacement if your product meets the conditions of our warranty.
We know our riders like to be not only on the go—but also in the know. For that reason, we’ve compiled this list of error codes with the internal systems to which they correspond for our best-selling scooters. (Don’t forget: In any and all cases, contact customer care before doing anything else!)
Issues related to the accelerator and/or its thumb throttle
- Bio: E02
- Canyon, Globe, Racer & Rhythm: E2
- Element Pro: 02
- Eris: E1
- Knight: B, E2, EB
- Ora Pro: 08
- Quest: E1, E2
Issues related to the handbrake, brake throttle, or brake itself
- Bio: E02
- Canyon, Knight, Racer & Rhythm: E3
- Element Pro: 40
- Eris: E6
- Globe: E4
- Ora Pro: 02
LED display glitches
- Bio: E20
- Canyon, Eris, Racer & Rhythm: E0
- Element Pro: 20
- Globe: E7
- Knight: A, E1, E7
- Ora Pro: 10,11
Problems with the central electronics system (PCB Board, controller, current, etc.)
- Bio: E10
- Canyon, Racer, & Rhythm: E1, E4
- Element Pro: 10
- Eris: E4, E7
- Globe: E3, E6
- Knight: E5, F
- Ora Pro: 09
Malfunctions with the motor
- Bio: E01, E08, E80
- Canyon: E5, E6
- Element Pro: 01, 08, 42
- Eris: E3, E5
- Globe: E1
- Knight: C, EC, E4
- Ora Pro: 07
- Racer: E1, E5, E6
- Rhythm: E5, E6
- Quest: E08
Battery issues (low voltage, overvoltage, overheating, connections, etc.)
- Bio: E04, E40
- Canyon: E7, E8
- Element Pro: 04
- Eris: E2
- Globe: E5
- Knight: E, E6
- Ora Pro: 06
- Racer: E7
- Rhythm: E7, E8
- Quest: E04
Our support team has the ultimate error code list, so if you don’t see your model or your error code listed—just reach out. We live to be error code free.