Has something gone awry with your Jetson? So frustrating. Don’t worry: We’re here to help.
If you’ve been using your product according to our user manual and it is showing signs of a defect or malfunction, you may be eligible for a replacement. All brand-new Jetson products, not including parts and accessories, are covered by Jetson’s one-year general warranty; refurbished products are covered, too, for 30 days from the purchase date.
If you’re within that window and want to file a warranty claim, you can do so 24/7 by starting a chat with J., our superstar virtual assistant. Here’s what J. will ask you for:
- Your name, contact info, and shipping address
- The model name of your Jetson product and/or its serial number
- A description of the problem
- Information about any water or impact damage that your product might have endured
- Date of purchase
During office hours, J. can immediately connect you with a live member of the Jetson Care Team, who will assess the situation, let you know if your claim is approved, and chat with you about the next steps. (If it’s after hours, J. will share your information and you’ll get a personal follow-up with all of those details.)
You may be asked to ship your product back to us—using a prepaid shipping label and at no cost to you—so that our technicians can look into what went wrong. In the meantime, we’ll work quickly to get a replacement headed your way. (Our goal: to get you riding again asap!)
If you’d like to file a claim outside of the one-year window (or after 30 days, in the case of refurbished products)—and you’ve purchased an extended warranty—you’ll need to file it directly with Extend. Extend will take care of you from there—and help you get back on the move in no time.