We had customer “peace of mind” in mind when we developed our General Limited Warranty. We’ve got all the terms of it posted online, but here’s a quick run-down of the main points.
- All brand-new Jetson products (excluding parts and accessories) that have been purchased on RideJetson.com or through one of our authorized retailers are covered by warranty for one full year after the purchase date.
- All refurbished Jetson products purchased directly through us are covered by a 30-day Limited Warranty.
- During the coverage window and if you have been using your Jetson product according to its user manual, your purchase is protected against any defects or malfunctions in materials or workmanship.
Be good to your Jetson! Malfunctions resulting from the following are not covered by our warranty: water or impact damage, product misuse, extreme wear and tear, and modifications or unauthorized repairs made to the product.
We hope you never need to file a warranty claim, but should you need to, it’s easy: Just start a chat with J., Jetson’s resident chatbot. J. will gather all the necessary info and put you in touch directly with a member of our Jetson Care Team.
If our team determines that your product might qualify for in-warranty coverage, you may be asked to mail it back (using a prepaid shipping label and at no cost to you) so that our whiz technicians can thoroughly inspect it and diagnose the problem.
Should all warranty conditions be met, we’ll send you a replacement product asap. It’s our goal to keep everyone on the move!