We had customer “peace of mind” in mind when we developed our warranty policies. We’ve got all the terms of them posted online, but here’s a quick run-down of the main points.
The basics
- All Jetson products that have been purchased on RideJetson.com or through one of our retailers are covered by warranty for a designated period of time after the purchase date.
- That length of time for all remanufactured Jetson products purchased directly through us is 90 days.
- The length and details of warranty coverage for brand-new Jetsons varies across our line of products. Our limited warranty policies state those terms and conditions. Prior to looking up exact coverage for a specific product, you will need to know its model number, or SKU.
- During the coverage window and if you have been using your Jetson product according to its user manual, your purchase is protected against any defects or malfunctions in materials or workmanship.
Be good to your Jetson! Malfunctions resulting from the following are not covered by our warranty: water or impact damage, product misuse, extreme wear and tear, and modifications or unauthorized repairs made to the product.
The process
We hope you never need to file a warranty claim, but should you need to, it’s easy: Just start a chat with J., Jetson’s resident chatbot. J. will gather all the necessary info and put you in touch directly with a member of our Jetson Care Team.
If our team determines that your product might qualify for in-warranty coverage, you may be asked to mail it back (using a prepaid shipping label and at no cost to you) so that our whiz technicians can thoroughly inspect it and diagnose the problem.
The result
Should all warranty conditions be met, we’ll send you a replacement product asap. It’s our goal to keep everyone on the move!