As much as we don’t like to hear it, we understand that sometimes customers need to cancel an order that they have made.
Because our warehouses work to fulfill orders quickly, there is a small window of time where orders can be successfully canceled—sometimes just a few hours after the order has been placed. Even if you have not received a tracking number, your order may have already entered the shipping process.
To inquire about order cancellation, reach out directly to the Jetson Care Team. The quickest and best way to do that is by starting a chat. If you do that from 10am to 6pm EST, you can be connected with a live team member who can immediately look into canceling your order; outside of those hours, our virtual chatbot, J., can take your details and schedule a follow-up.
If our team determines that it’s too late in the process to cancel an order, don’t fret! We can always provide you with instructions on how to return the product after you receive it.