Trouble powering up? That’s frustrating. There are three things you can do to try to determine where the problem might lie.
Check the charger
Not all Jetson chargers are compatible with all Jetson products. Make sure you’re using the charger that came with the specific model and product that you’re trying to charge—or a compatible one that you have acquired through us.
Test the outlet
Try plugging something else into the same outlet you’re using to try to charge your Jetson: A lamp, your laptop, even a blender. If those products are not getting power, either, something could be wrong with the outlet. (Unfortunately, we can’t help with that.)
Troubleshoot
All Jetson chargers have an indicator light to signify charging status. (Need help finding the indicator light? Check your model’s user manual.) That light can help tell us if the charger, itself, is in good shape.
- First, plug only the charger into the outlet (without the product attached to the other end). The indicator light should illuminate in a blue or green color.
- With the charger still plugged into the electrical outlet, next plug the other end of the charger into your product. The light on your charger should turn red.
If the indicator light is not functioning as it should, a new charger could help with the powering-up problem. But if the charger seems to be working properly, there could be something malfunctioning with the product, itself, or its battery.
In either case, we can help fully assess the problem, talk about replacement parts, discuss warranty coverage, and more. Starting a chat with J., our superstar virtual assistant, is the best and quickest way to reach us.