Please reach out to us at firstname.lastname@example.org with your proof of purchase (to confirm you are the owner), and your device mac id and we will provide a secure password hint.
You can locate your device mac id by accessing the ridejetson app from your mobile device. Next click the Bluetooth icon in the top, left corner. The mac id is a 12 digit code, separated by colons (00:00:a0:0d:b0:00).
Here is a short video showing how to locate your mac id https://drive.google.com/open?id=1ZiVVSASvwzKqKiN5f7oOG9ZuTd-L69wN