How does the Jetson warranty process work?
- Simply submit a warranty claim HERE and upload a copy of your receipt and a photo of the item, with a description of the issue.
- Our support team will diagnose and troubleshoot your issue.
- If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement
- The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender
- Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days
- Return shipping will be covered on any repairs or replacements completed under the warranty.
- If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs