Using the NFC Tags with my Shield Ultra-Lock Electric Scooter

Keeping the Shield Electric Scooter secure is easy. This e-scooter has two different locks built into it: a mechanical cable lock that lives in the scooter stem and an electronic lock that, when engaged, prevents the motor from activating.

The cable lock functions just like a traditional and commonly used bike lock (see the Shield’s user manual for specifics), but the electronic lock may not be something you’ve come across before. Let’s get you comfortable with it.

What is NFC?

The easiest and primary way to control the lock is using the 2 NFC tags included with the scooter.

NFC, short for “Near-Field Communication,” is technology that allows two different devices to communicate and share data wirelessly when they are in close proximity to one another. Think about tapping a key card on a hotel room doorknob to unlock it -- or tapping your phone on a check-out screen to process a payment.

Getting started with your NFC

Out of the box, and prior to being able to use your scooter, you’ll need to “pair” each of your tags with your scooter. In other words, you have to formally establish a link so that the tags and the scooter know to “talk” to each other. Any unpaired tags will not be able to unlock your scooter – so you will need to pair each of the included tags separately.

The NFC sensor that can send and receive data to the NFC tags is located just under the NFC screen on the scooter stem.

To pair your tags with your Shield:

1. Turn on the scooter by pressing and holding the power button for 2 seconds. You will see a red lock icon blinking on the LCD screen.
2. Quick-press the power button 4 times in a row to alert your scooter that you want to pair a card.
3. Tap an NFC security tag to the NFC sensor on the scooter stem. The lock icon from the LCD screen will disappear, and 2 consecutive beeps will sound – indicating a successful pairing.
4. Power off the scooter by pressing and holding the power button for 3 seconds.
5. Repeat steps 1 through 3 with the other NFC tag.

Unlocking the scooter with the NFC tag

The scooter arrives in “lock mode” and goes into “lock mode” every time it is powered off. Prior to every ride, you will need to unlock it with a paired NFC tag.  

To unlock your scooter: 

1. Power on your scooter with a 2-second push of the power button.
2. Tap and briefly hold an NFC tag to the NFC sensor -- until you hear 2 consecutive beeps and see the lock icon disappear from the LCD screen.
   Troubleshooting Tip: If you hear 3 beeps instead of two, and the lock icon does not disappear, you have attempted to unlock the scooter with an NFC card that has not been paired with your scooter. 
3. Lift the card off of the sensor.
4. Ride. Enjoy!! 

Electronically locking the scooter

The only way to activate the electronic lock after a ride is to power off the scooter. To power off, press and hold the power button for 3 seconds.

NFC back-up: the numerical passcode

Should you ever be without one of your NFC tags, don’t fret: You can still unlock and use your scooter using a 3-digit numerical passcode.

The default passcode for all brand-new Shield Electric Scooters is “333” -- but you’ll want to change it to something personal (and secret). To do this, you’ll need your NFC tag, so we suggest changing it right out of the box (just in case your NFC tags ever get damaged or misplaced).

To set a custom passcode:

1. Power on your scooter.
2. Unlock the scooter with an NFC tag.
3. Simultaneously tap and hold an NFC tag to the sensor while you push and hold the power button. Release both when you hear the sounding of 2 beeps.
   Troubleshooting Tip: You’ll have to act fast and release the power button as soon as the beeps start! Holding the power button too long may cause your scooter to power off. Should that happen, return to step 1.
4. Enter the passcode section of the settings menu by quick-pressing the power button 5 times in a row. (Do super-fast presses, one right after another!) A “0”(zero) will appear on the screen.
5. Quick press the throttle until the first digit you want in your passcode displays on the screen -- 4 presses, for example, gets you to a “4.” Note: 0 is not an option; passcode digits can only include the numbers 1 through 9.)
6. To secure that digit, quick-press the power button. A “0” will appear on the screen again, indicating that it’s ready for the next entry.
7. Repeat steps 5 and 6 for the second digit in your new passcode.
8. Repeat steps 5 and 6 AGAIN for the third digit in your new passcode. If you have successfully entered a new 3-digit passcode, 2 beeps will sound.
9. Commit your new passcode to memory and, most importantly, write your passcode down in a secure location.

To unlock your scooter with the passcode:

1. Power on your scooter with a 2-second push of the power button.
2. Quick-press the throttle as many times as the first digit of your electronic passcode, until that number appears on the screen – 8 presses for an “8,” for example.
3. Quick-press the power button to enter that digit. A “0” will appear on the screen again, indicating that it’s ready for the next entry.
4. Repeat steps 6 and 7 for the second digit of your passcode.
5. Repeat steps 6 and 7 AGAIN for the third digit of your passcode. Successful entry will be indicated by 2 consecutive beeps, and the lock icon will disappear from the LCD screen.
   Troubleshooting Tip: If you hear 3 beeps instead of two, and the lock icon does not disappear, power off your scooter, return to step 1, and try again. You may have mis-entered the code, or entered the wrong code.
6. Ride. Enjoy!!

Questions? Refer back to this scooter’s user manual, which may have the answer, or reach out to us. We’re always keyed up to help.