What is Extend Shipping Protection?
Extend Shipping Protection enables you to better protect your order against loss, stolen, or damage during the shipping process. For a nominal fee, shipment protection is added to your cart at checkout.
If you have a shipping issue, you may visit Extend’s digital claims portal, Kaley, to instantly redeem a replacement product.
How can I purchase an Extend Shipping Protection Plan?
For a nominal fee, shipment protection is added to your cart at checkout
How Do I decline shipment protection?
If you would prefer to decline shipment protection, simply remove the protection item from your cart prior to checking out.
When does Shipment protection coverage start and end?
Coverage begins when your package has been shipped and scanned by the carrier.
Please keep in mind that if a shipping label is created, but after 5 days it has not been scanned by the shipping carrier, reach out to the Jetson Care Team directly for support.
How soon can I file a claim with Extend?
Lost or Stolen Packages: For lost or stolen packages, you may file a claim 5 days after the estimated delivery date. The last update on your package can typically be found on the shipping carrier’s tracking site.
Damaged Packages: If a package arrives damaged, you may file a claim as soon as it is delivered.
For damaged items, Your package is covered for damages incurred during the course of shipment and final delivery.
Packages marked as pending by the carrier with no additional updates: You may file a claim 5 days after the last update on your package from the carrier. The last update on your package can typically be found on the shipping carrier’s tracking site.
When can I file a claim?
You have up to 60 days after the estimated delivery date to file all claims.
How do I file a Claim with Extend?
You may file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707.
What information do I need to file a claim for my Extend Shipping Protection Plan?
Please have your contract ID or email address handy in order to file a claim. You may reach Extend via phone at 1-877-248-7707 or direct them to file a claim through the Extend Customer Claims Portal.
Where is my contract ID?
You will receive an email after purchasing a shipping protection plan that details:
- Contract ID
- Coverage Dates
- Product Name
What is the process to file a claim under an Extend Shipping Protection Plan?
Extend makes it easy for you to file a claim either through the call center or the online portal. Here’s what you can expect:
- You will provide your contract ID, email address, or another piece of identifying information to Extend
- You will answer a few adjudication questions about the item (ex: was it lost, stolen, or damaged, etc.).
- Once the claim is submitted, you will receive a confirmation email regarding your claim submission, updates on the status of your claim, and next steps with Extend directly.
If I am experiencing any complications during the Extend Claims process, what can I do?
You may contact the Extend Customer Care Team in the Extend Claims Portal or over the phone at 1-877-248-7707.
Extend Warranty Protection FAQ’s
What is Extended warranty Protection?
Extended warranties are policies that extend the warranty period of your Jetson beyond what is offered by the manufacturer. It covers the cost of replacement or repair of the product if it is caused due to a manufacturing defect or poor workmanship.
Does Extend offer Accidental Protection?
Extend does offer accidental protection. Accidental protection is included in the extended warranty coverage. Accidental coverage protects your Jetson from certain types of accidental damage for a specific coverage term length.
What is the difference between Extended Warranty Coverage and Accidental Coverage?
| Reported Issue | Extended Warranty | Accidental Damage Coverage |
| Repairs + Replacements | ||
| Failure Production | ||
| Runs concurrently with the MFR warranty period | ||
| Accidental Coverage | ||
| stains, rips + tears |
Is my Extended warranty Coverage transferable to another product?
Once a claim is filed and approved and the reimbursement funds are already paid, you would need to purchase a new protection plan for the new item if they wish to have coverage.
Is my Extended warranty Coverage transferable to another owner?
The warranty coverage is tied to the account id and email used to purchase the coverage plan.
When does my Extended Warranty Protection Start?
Your Extended warranty coverage plan starts on the date of purchase and lasts for the number of years selected at purchase. This warranty period runs concurrently with the one-year manufacturer warranty period.
When does my Accidental protection period start?
Accidental damage coverage begins on the delivery date and lasts through the selected term.
How do I file a Claim with Extend?
You can file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707.
What is the process to file a claim under an Extend Shipping Protection Plan?
Extend makes it easy for you to file a claim either through the call center or the online portal. Here’s what you can expect:
- You will provide your contract ID, email address, or another piece of identifying information to Extend
- You will answer a few adjudication questions about the item
- Once the claim is submitted, you will receive a confirmation email regarding your claim submission, updates on the status of your claim, and next steps with Extend directly
If the price of my new order exceeds the value of my virtual gift card from Extend, can I split the payment?
Our system will not allow split payments however you can reach out to Extend through the Extend Customer Claims Portal or by emailing warrantyops@extend.com for additional support.
Where is my contract ID?
You will receive an email after purchasing a shipping protection plan that details:
- Contract ID
- Coverage Dates
- Product Name
If I am experiencing any complications during the Extend Claims process, what can I do?
You can contact the Extend Customer Care Team in the Extend Claims Portal or over the phone at 1-877-248-7707.
Where can I find more information?
You can find even more information regarding Extends Warranty Plans here.
Can I cancel My Extend Warranty Protection Plan?
You can cancel your Extend protection plan up to 30 days from the date of purchase.